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eCommerce Solutions Consultant
Job Description
Title: eCommerce Solutions Consultant / Help Desk Analyst
Location: Glenview, IL 60026, USA
Duration: 6 months
Shift: Weekdays, 8: 00 AM –5: 00 PM
Hourly Rate: $25.00 –$30.00 / Hour (OT 40)
Responsible for supporting a select group of digital tools and solutions and managing the implementation, business process modifications, project management, training, and communications of those technologies across the organization and targeted user base. Lead the demonstration of solutions and training for users on digital technology, provide support updating training documents, and serve as a backup for other team members.
Description: List the primary duties and responsibilities required to perform this job in order of importance;typically, 4 to 6 key responsibilities.
•Responsible for supporting a selected group of digital tools and solutions and managed the implementation, business process modifications, project management, training, and communications of those technologies across the organization and targeted user base.
•Leads the demonstration of solutions and training for users on our internally grown digital technology, provides collateral and updated training documents and serves as an escalation point to troubleshoot non-common issues and user onboarding.
•Tracks open issues to ensure quick response and action from support teams.
•Identify customer needs and help customers use specific features.
•Monitor customer complaints on social media and reach out to provide assistance
•Update our internal databases with information about technical issues and useful discussions with customers.
•Assists with identifying potential process bottlenecks and works with the management team to resolve issues.
•Follow up with customers to ensure their technical issues are resolved.
•Responding to customer queries promptly and accurately via phone, email or chat.
•Performs incidental project management, including planning, research, analysis and implementation of deliverables and action items.
•Maintain a positive attitude and calmly respond to customers’complaints.
Requirement and Skills:
•Experience as a Help Desk/ Customer Care Specialist or similar Customer Support role.
•Familiarity with the eCommerce industry is a plus.
•Experience using help desk software and remote support tools
•Excellent communication and problem-solving skills
•Multi-tasking abilities
•Detail-oriented
•Self-starter
•Ability to quickly diagnose and resolve technical issues
•Exceptional teamwork and leadership skills to help other technical support workers
•Ability to learn new technologies and implement them
•Personable and attentive
•Strong interpersonal skills
•Responding to customer queries promptly and accurately via phone, email or chat.
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Staffing Leader of the Year Anju Abel
CEO, LanceSoft
LanceSoft is proud to announce that its Chief Executive Officer, Anju Abel, has been honored with the prestigious "Staffing Leader of the Year" award at the 2025 TIARA Staffing Awards US. The award recognizes her visionary leadership and significant contributions to improving staffing processes, employee engagement, and workforce outcomes.
Anju Abel's leadership has been instrumental in transforming LanceSoft's global staffing operations. Her focus on innovation, employee satisfaction, and client-centric delivery has led to higher retention rates, a motivated workforce, and enhanced operational efficiency.
"This award is a testament to the incredible team at LanceSoft and our unwavering commitment to redefining staffing solutions," said Anju Abel. "I'm honored to receive this recognition and proud of the impact we continue to make in the lives of our clients and talent worldwide."
The judging panel highlighted Anju's ability to consistently deliver outstanding client success stories, exceed expectations, and foster professional development within her team. Her active community involvement and dedication to advancing the staffing industry were also key factors in her selection.
TIARA Awards are known for celebrating excellence, innovation, and achievement in the talent acquisition sector, and this accolade places Anju among the top leaders reshaping the future of workforce solutions.