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Workstation / IT Support Specialist
Job Description
Duration: 2 years contract
Fully Onsite Location: 100 *** Blvd Gallatin TN, 37066
Job Description: Workstation/Server troubleshooting support;4-5 years of experience of in depth knowledge of computer and hardware devices
Job Profile Summary: In this role, you will work in a dynamic, high paced environment focused on ensuring that our employees'end-to-end technology needs are met quickly and efficiently by delivering service that is above and beyond our internal customer's expectations in our: headquarter, stores, regional offices, distribution centers and remote locations. With a Customer Curious mindset, your goal is to enable and unlock our employees'work productivity by providing a consistently high level of service and customer satisfaction to the business. Responsibilities include assessing, diagnosing, and resolving technology issues. Must be flexible in supporting our employees on-site and remotely.
- Provide an exceptional technology experience for our *** Inc. Employees by listening, asking questions, soliciting feedback, assessing and responding appropriately to customer’s device hardware and application issues, requests and needs in an efficient and timely manner.
- Determines appropriate and alternative solutions from mostly defined procedures and options
- Research, diagnose, resolve or escalate technical and procedural issues from multiple service channels using multiple tools and documented processes
- Deliver positive customer experience by creating a welcoming environment and providing best in class service through all support channels in person and virtually
- Ensure consistency in service quality and capabilities for an overall high level of customer satisfaction
- Demonstrate a sound understanding of relevant technologies and application products and understand the customer in a technology support environment.
- Excellent interpersonal and customer service skills, ability to develop and maintain good relationships with business partners and at all levels of the organization
- Learns and applies process and technical knowledge in problem solving with ability to multitask work while keeping stakeholders informed.
- Take personal accountability to meet key performance measurements
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Staffing Leader of the Year Anju Abel
CEO, LanceSoft
LanceSoft is proud to announce that its Chief Executive Officer, Anju Abel, has been honored with the prestigious "Staffing Leader of the Year" award at the 2025 TIARA Staffing Awards US. The award recognizes her visionary leadership and significant contributions to improving staffing processes, employee engagement, and workforce outcomes.
Anju Abel's leadership has been instrumental in transforming LanceSoft's global staffing operations. Her focus on innovation, employee satisfaction, and client-centric delivery has led to higher retention rates, a motivated workforce, and enhanced operational efficiency.
"This award is a testament to the incredible team at LanceSoft and our unwavering commitment to redefining staffing solutions," said Anju Abel. "I'm honored to receive this recognition and proud of the impact we continue to make in the lives of our clients and talent worldwide."
The judging panel highlighted Anju's ability to consistently deliver outstanding client success stories, exceed expectations, and foster professional development within her team. Her active community involvement and dedication to advancing the staffing industry were also key factors in her selection.
TIARA Awards are known for celebrating excellence, innovation, and achievement in the talent acquisition sector, and this accolade places Anju among the top leaders reshaping the future of workforce solutions.