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Technical Support Engineering - Cleared Contractor - L2
Job Description
Job Location: Herndon, VA
Duration: 12 months
Job Description:
•Investigates and resolves trouble tickets that are escalated to Tier II from the NOC. Escalates to Tier III as necessary.
•Determines the criticality of all open “Field Actions”and prioritizes and schedules field technicians for preventive and corrective maintenances at radio sites and Service Delivery Points (SDPs).
•Reviews and evaluates and sometimes provides approvals as necessary to all system maintenance requests.
•Tracks progress of all O&M field maintenance operations and provides to O&M Director on a weekly basis.
•Creates monthly system performance reports to support program meetings.
•Supports system troubleshooting activities.
•Works with other members of the team to generate creative and innovative solutions to issues.
•Participates on the development and reviews of the status reports to evaluate system performance and identify anomalies or problems.
•Documents test results and provide test progress and reports that will be used in assessing progress.
•Supports Trouble Ticket System customization projects.
•Supports a 24/7/365 facility. Note: Support may be required after hours, weekends, and holidays.
Basic Qualifications (Required Skills / Experience):
Bachelor’s Degree and minimum 4 years of prior relevant experience or 2 years post-Secondary/ Associates Degree and a minimum of 8 years of prior related experience
- Previous Telecommunications, testing/troubleshooting and validation of service activations
- 2 years of prior WAN Telecommunications networks
- Experience with Ethernet and IP
- Experience coordinating maitenance request activities
- Experience with leading network vendors such as Cisco, Juniper, Ciena, RAD.
- Knowledge of data protocols that include TCP/IP, BGP, MPLS
- Previous technical writing background/skills in order to Execute and document formal acceptance testing of FTI products and services per program requirements
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Staffing Leader of the Year Anju Abel
CEO, LanceSoft
LanceSoft is proud to announce that its Chief Executive Officer, Anju Abel, has been honored with the prestigious "Staffing Leader of the Year" award at the 2025 TIARA Staffing Awards US. The award recognizes her visionary leadership and significant contributions to improving staffing processes, employee engagement, and workforce outcomes.
Anju Abel's leadership has been instrumental in transforming LanceSoft's global staffing operations. Her focus on innovation, employee satisfaction, and client-centric delivery has led to higher retention rates, a motivated workforce, and enhanced operational efficiency.
"This award is a testament to the incredible team at LanceSoft and our unwavering commitment to redefining staffing solutions," said Anju Abel. "I'm honored to receive this recognition and proud of the impact we continue to make in the lives of our clients and talent worldwide."
The judging panel highlighted Anju's ability to consistently deliver outstanding client success stories, exceed expectations, and foster professional development within her team. Her active community involvement and dedication to advancing the staffing industry were also key factors in her selection.
TIARA Awards are known for celebrating excellence, innovation, and achievement in the talent acquisition sector, and this accolade places Anju among the top leaders reshaping the future of workforce solutions.