Search Jobs
Technical Services Engineer III
Job Description
Location: Plano, TX 75024 (100% Onsite)
Duration: 12 Months
Description:
The Technical Services Engineer III provides remote technical support for client Neuromodulation products, assisting healthcare professionals, field representatives, and patients with device troubleshooting, diagnostic review, system connectivity, and product use guidance. This role requires strong technical aptitude, excellent communication skills, and the ability to operate effectively in a regulated medical device environment. Candidates without a four year degree who possess call center experience, hands on technical experience, healthcare familiarity, and strong customer service skills are encouraged to apply.
Preferred Qualifications:
- Strong customer service background, including experience assisting patients, clinicians, or technical users in high volume or fast paced environments.
- Call center or remote support experience, especially roles requiring clear communication, documentation, and multi system navigation.
- Practical exposure to medical devices, neuromodulation systems, clinical equipment, or other technology used in healthcare settings.
- Ability to interpret technical instructions, product guides, diagrams, specifications, and clinical-use protocols.
Experience Requirements
- 5 years of experience (or bachelor s degree in science) in technical support, medical support, call center operations, or customer service roles requiring troubleshooting or device handling.
- Experience in environments such as healthcare facilities, clinics, labs, technical service centers, or medical device customer support teams is strongly beneficial.
- Experience working with patients, healthcare providers, or medical staff is a plus, especially where device setup, guidance, or performance questions were involved.
- Exposure to or experience with neuromodulation, implantable devices, electrophysiology, or patient monitoring equipment is beneficial but not required.
Education Requirements
- High school diploma or equivalent combined with relevant technical, medical, or customer support experience is acceptable.
- Candidates with vocational or technical coursework in bioscience, biomedical equipment, medical technology, electronics, IT, or related fields.
- Optional bachelor s degree in biomedical engineering, biomedical science, or a related engineering or science field.
Meet Your Recruiter
Share This Job:
Related Jobs:
Login to save this search and get notified of similar positions.About Plano, TX
Staffing Leader of the Year Anju Abel
CEO, LanceSoft
LanceSoft is proud to announce that its Chief Executive Officer, Anju Abel, has been honored with the prestigious "Staffing Leader of the Year" award at the 2025 TIARA Staffing Awards US. The award recognizes her visionary leadership and significant contributions to improving staffing processes, employee engagement, and workforce outcomes.
Anju Abel's leadership has been instrumental in transforming LanceSoft's global staffing operations. Her focus on innovation, employee satisfaction, and client-centric delivery has led to higher retention rates, a motivated workforce, and enhanced operational efficiency.
"This award is a testament to the incredible team at LanceSoft and our unwavering commitment to redefining staffing solutions," said Anju Abel. "I'm honored to receive this recognition and proud of the impact we continue to make in the lives of our clients and talent worldwide."
The judging panel highlighted Anju's ability to consistently deliver outstanding client success stories, exceed expectations, and foster professional development within her team. Her active community involvement and dedication to advancing the staffing industry were also key factors in her selection.
TIARA Awards are known for celebrating excellence, innovation, and achievement in the talent acquisition sector, and this accolade places Anju among the top leaders reshaping the future of workforce solutions.