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Technical Analyst - 3

Toronto, ON M5H 1H1

Posted: 04/02/2026 Industry: IT/ Software Development Job Number: 26-46758 Pay Rate: 50-60 USD/Hour

Job Description

Location Address: Hybrid - 2-3 days/week (Monday, Thursday, other day is flexible)
Subject to change: 3–4 days onsite may be required based on business needs
Contract Duration: 10 months –to end of Feb 2027
Possibility of extension & conversion to FTE
Schedule Hours: 9am-5pm Monday-Friday;standard 37.5 hrs/week

Story Behind the Need
Business group: Solution Architecture & Engineering - Join Global HR Technology —a passionate, collaborative, and forward-thinking team that powers the people experience at ***. We design and deliver the tools that attract, engage, and support our global talent. Our culture thrives on innovation, continuous learning, and inclusion. We believe in empowering our people, celebrating diverse perspectives, and maintaining a healthy work-life balance. Team size: GHRT is 180;core team is 5-6 people on this project;additional to business users/partners and implementing team
Project: This is a hands-on delivery role focused on building and releasing ServiceNow solutions. As a ServiceNow Technical Engineer, your role is to deliver hands on ServiceNow HRSD solutions through direct development and configuration. You focus on building script objects, implementing integrations, testing changes, and deploying production ready functionality that supports HR service delivery module.
This role is execution focused. You design solutions and develop integrations through hands on work, align stakeholder activities to avoid technical debt, and directly contribute to the delivery of integration work. Success is measured by the quality, speed, and reliability of the solutions you build and release.
You’ll partner with senior leaders, product managers, and engineering teams to define and implement modern architecture for ServiceNow HRSD and digital employee experience. You’ll lead by example and champion best practices that drive agility, resilience, and excellence across the enterprise.

FYI The Developer is more focused on the Development, implementation of features, working in the backend more - the Technical analyst is doing more analysis, working with the business, working on configurations

Candidate Value Proposition:
This role offers the opportunity to contribute to a high-visibility, multi-year, multi-million-dollar digital transformation initiative. The successful candidate will gain exposure to multiple HR platforms and develop deep expertise in ServiceNow HRSD, a highly in-demand skill set across the industry.

Candidate Requirements/Must Have Skills:
1) 5-7 years of hands-on ServiceNow configuration experience, including custom development and integration, with at least 2-3 years of ServiceNow HRSD experience
2) CIS-HR and/or Administrator certification required
3) Experience with integrations between ServiceNow and other tools/systems
4) Proven working experience implementing, updating, testing and supporting core ServiceNow components;understanding of ServiceNow implementation end to end cycle.
5) Experience writing clear and comprehensive technical documentation and ability to create analytical reporting.

Nice-To-Have Skills:
•Experience working with SAP SuccessFactors HCM.
•Deep expertise in data architecture, data modeling, cloud technologies (e.G., GCP, Azure), and modern integration patterns.
•Experience working with Genesys Telephony System
•Fluency in modern programming concepts, with hands-on experience in programming such as Java, Python, REST/SOAP web services, JSON and database concepts.

Soft Skills Required:
•Exceptional problem-solving skills and
•Ability to work independently and manage multiple task assignments.
•Strong communication skills

Education:
•Post-secondary degree in Computer Science, Engineering, Information Systems or equivalent education/experience in software development.
•CIS-HR and/or Administrator certification required.
•ServiceNow Developer, Certified Application Developer (CAD), is an asset.

Best VS. Average Candidate:
Best candidates demonstrate strong independence, confidently lead their own technical delivery, and manage stakeholders effectively.
Strong HRSD Experience - Excellent functional and technical knowledge of ServiceNow processes and modules, including but not limited to: Document Management, Knowledge, Employee Portal, HR (Case Management, Lifecycle, Journey design, Dashboards & Reports), and Universal request (asset).

Candidate Review & Selection –Interview Process
2 rounds –both in person MS Teams Video Interviews –30 minutes
1st –with HM and Senior Manager on the team
2nd –with Director

Hiring Manager’s availability to interview: ASAP

***NOTE: *** will review any requests for accommodations put forward by Suppliers***

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