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Strategy & Operations Contractor
Posted: 02/25/2026
Industry: Administrative/ Clerical
Job Number: 26-27122
Pay Rate: 35-37.93 USD/Hour
Job Description
Job Title: Strategy & Operations Contractor –Remote (Large Order Merchant Onboarding Strategy & Operations Contractor)
Duration: 6+ months
Location: San Francisco, CA
Pay Rate: $39/hr w2
Project Overview:
This role is central to hitting Large Order/Catering merchant onboarding goals by owning the end-to-end onboarding experience—from post-sale handoff through go-live and early-life stabilization.
You will ensure merchants launch quickly, accurately, and with a high-quality ordering experience that reduces churn and operational defects.
Contractor Responsibilities
Key Responsibilities:
Ensure every merchant launches with a menu that meets minimum quality standards and supports an efficient corporate ordering experience.
Key Responsibilities:
Key Responsibilities:
Duration: 6+ months
Location: San Francisco, CA
Pay Rate: $39/hr w2
Project Overview:
This role is central to hitting Large Order/Catering merchant onboarding goals by owning the end-to-end onboarding experience—from post-sale handoff through go-live and early-life stabilization.
You will ensure merchants launch quickly, accurately, and with a high-quality ordering experience that reduces churn and operational defects.
Contractor Responsibilities
- End-to-End Merchant Onboarding & Launch Management Objective:
Key Responsibilities:
- Own the onboarding journey for new merchants joining the corporate catering / Large Order program (from post-sale handoff to successful go-live).
- Conduct onboarding calls to set expectations, confirm readiness, and walk merchants through program requirements and operational workflows.
- Guide merchants through critical onboarding milestones, including menu readiness, fulfillment expectations, lead times, availability, and order prep standards. Identify onboarding risks (e.G., incomplete menus, unclear serving sizes, incorrect pricing, low readiness) and drive resolution through structured follow-ups.
- Provide post-launch support during the first weeks live to resolve quality gaps, minimize churn, and improve merchant satisfaction.
- Document outcomes, issues, and learnings to improve onboarding playbooks and reduce recurring defects.
- Onboarding Quality Gates:
Ensure every merchant launches with a menu that meets minimum quality standards and supports an efficient corporate ordering experience.
Key Responsibilities:
- Perform structured menu audits as part of onboarding readiness checks to identify missing or incomplete information.
- Update menus to include critical ordering details required for Large Orders, including: Serving sizes / minimum quantities Allergen information Detailed item descriptions and packaging/format clarity (where applicable) Coordinate directly with merchants to confirm accuracy of menu information and validate changes prior to launch.
- Ensure menu quality aligns with Large Order program standards to reduce customer friction and decrease support escalations.
- Merchant Metadata Collection for Onboarding Completion & Product Readiness Objective:
Key Responsibilities:
- Collect and organize merchant metadata required for Large Order discoverability and product functionality, including (but not limited to): Cuisine type Dietary accommodations (e.G., vegetarian, vegan, gluten-free) Price points / budget tiers Serving sizes and food categories (e.G., full meals, breakfast, finger foods) Validate data accuracy directly with merchants and ensure completeness before launch.
- Provide structured, consistently formatted data to support product improvements and better customer experiences What Success Looks Like (Onboarding-Focused) Merchants complete onboarding quickly with minimal back-and-forth and clear understanding of program expectations Menu and metadata meet quality standards at launch, reducing early-life churn and customer ordering friction.
- Fewer post-launch issues, fewer escalations, and stronger merchant satisfaction during the first weeks live.
- Repeatable onboarding processes and improvements captured for scale.
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Staffing Leader of the Year Anju Abel
CEO, LanceSoft
LanceSoft is proud to announce that its Chief Executive Officer, Anju Abel, has been honored with the prestigious "Staffing Leader of the Year" award at the 2025 TIARA Staffing Awards US. The award recognizes her visionary leadership and significant contributions to improving staffing processes, employee engagement, and workforce outcomes.
Anju Abel's leadership has been instrumental in transforming LanceSoft's global staffing operations. Her focus on innovation, employee satisfaction, and client-centric delivery has led to higher retention rates, a motivated workforce, and enhanced operational efficiency.
"This award is a testament to the incredible team at LanceSoft and our unwavering commitment to redefining staffing solutions," said Anju Abel. "I'm honored to receive this recognition and proud of the impact we continue to make in the lives of our clients and talent worldwide."
The judging panel highlighted Anju's ability to consistently deliver outstanding client success stories, exceed expectations, and foster professional development within her team. Her active community involvement and dedication to advancing the staffing industry were also key factors in her selection.
TIARA Awards are known for celebrating excellence, innovation, and achievement in the talent acquisition sector, and this accolade places Anju among the top leaders reshaping the future of workforce solutions.