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Site Reliability Engineering (SRE)
Job Description
- Design, deploy and configure various customer facing infrastructures, application, and services
- Design and manage Cloud infrastructure and services that meet enterprise grade SLA standards
- Resolve customer escalations and help prevent reiteration of those incidents by creating processes, procedures, and automations
- Monitor, diagnose, and resolve urgent production issues during period potentially off normal business hours
- Create and deploy scalable monitoring systems for massively growing global infrastructure
- Write, augment, and maintain production documentations
Technical Skills
- Incident Response & Production Support: Skilled in triaging live outages, assessing blast radius, and driving rapid mitigation.
- Observability & Monitoring (Datadog): Experienced with metrics, logs, traces, alert tuning, and noise reduction.
- Kubernetes Operations: Troubleshooting pods, deployments, restarts, resource constraints, and service health.
- AWS Fundamentals: Proficient in EC2, IAM, networking basics, and queues/events.
- Incident Management Platforms: Working knowledge of ServiceNow, Jira, and Incident.Io for incident lifecycle tracking.
- Root Cause Investigation: Systems thinking across distributed services, dependencies, and failure modes.
- Automation Mindset: Ability to script or build lightweight solutions to reduce repetitive operational toil.
- AI First Tool Adoption: Leveraging Bedrock/Claude to accelerate analysis, documentation, and operational workflows.
Professional Skills
- Bridge Call Leadership: Confident in running live incident calls with structure, calmness, and urgency.
- Clear Written Communication: Strong in incident updates, stakeholder messaging, and postmortem documentation.
- Autonomy in Ambiguity: Effective in dynamic, remote, multi timezone environments.
- Cross Team Collaboration: Skilled at engaging partner engineering teams and driving alignment during response.
- Operational Ownership: Accountable beyond mitigation, ensuring fixes, learnings, and improvements are implemented.
- Service Desk Discipline: Familiar with high volume ticket workflows and structured incident processes.
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Staffing Leader of the Year Anju Abel
CEO, LanceSoft
LanceSoft is proud to announce that its Chief Executive Officer, Anju Abel, has been honored with the prestigious "Staffing Leader of the Year" award at the 2025 TIARA Staffing Awards US. The award recognizes her visionary leadership and significant contributions to improving staffing processes, employee engagement, and workforce outcomes.
Anju Abel's leadership has been instrumental in transforming LanceSoft's global staffing operations. Her focus on innovation, employee satisfaction, and client-centric delivery has led to higher retention rates, a motivated workforce, and enhanced operational efficiency.
"This award is a testament to the incredible team at LanceSoft and our unwavering commitment to redefining staffing solutions," said Anju Abel. "I'm honored to receive this recognition and proud of the impact we continue to make in the lives of our clients and talent worldwide."
The judging panel highlighted Anju's ability to consistently deliver outstanding client success stories, exceed expectations, and foster professional development within her team. Her active community involvement and dedication to advancing the staffing industry were also key factors in her selection.
TIARA Awards are known for celebrating excellence, innovation, and achievement in the talent acquisition sector, and this accolade places Anju among the top leaders reshaping the future of workforce solutions.