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Remote, MI

Posted: 07/20/2026 Industry: Call Center/ Customer Support Job Number: 26-99555 Pay Rate: 15-15 USD/Hour

Job Description

Job Description:

Assigns new claims to the appropriate claims handler.
Enters verbal and written application information that meets both the internal and external customers'requirements accurately into the claims management system.
Contacts the customer by telephone, written correspondence and/or the claims system regarding documentation required to process a claim, required time frames, and claim status.
Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.
Participates in and maintains a quality service culture within the Customer Service Team.
Attendance during scheduled work hours is required.).

Qualifications:

Education & Licensing High school diploma or GED required.
One (1) year of clerical or customer service experience or equivalent combination of education and experience preferred.

EEO Employer
LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.