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Salesforce Business Analyst
Job Description
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The Salesforce Business Analyst supports the agency’s mission by analyzing business processes and delivering technology solutions within Salesforce. This role partners with transportation, operations, and administrative teams to improve service delivery, streamline workflows, and enhance data-driven decision-making across the Commonwealth.
Key Responsibilities
Required Qualifications
Preferred Qualifications
EEO Employer
LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.
The Salesforce Business Analyst supports the agency’s mission by analyzing business processes and delivering technology solutions within Salesforce. This role partners with transportation, operations, and administrative teams to improve service delivery, streamline workflows, and enhance data-driven decision-making across the Commonwealth.
Key Responsibilities
- Collaborate with divisions (e.G., Highway, Rail & Transit, RMV) to gather, analyze, and document business, functional, and technical requirements through stakeholder interviews, workshops, and discovery sessions
- Lead requirements gathering sessions with business users, subject matter experts, and cross-functional teams to identify business needs, pain points, process improvements, and system enhancement opportunities
- Analyze current processes related to transportation services, permitting, customer service, and internal operations to identify gaps, inefficiencies, and opportunities for automation and optimization
- Create and maintain user stories, process flows, user stories, use cases, and acceptance criteria
- Facilitate backlog grooming/refinement sessions with product owners, business stakeholders, developers, and QA teams to prioritize enhancements, clarify requirements, and ensure readiness for development sprints
- Work closely with Agile/Scrum teams during sprint planning, grooming, and review sessions to ensure alignment between business requirements and technical solutions
- Translate requirements into Salesforce solutions including custom objects, flows, validation rules, reports, dashboards, and workflow automations
- Ensure solutions comply with state regulations, accessibility standards (e.G., ADA), security policies, and data privacy requirements
- Work with developers, system administrators, architects, and third-party vendors to implement system enhancements, integrations, and data migration activities
- Develop and execute User Acceptance Testing (UAT) strategies, test plans, test scripts, and test scenarios to validate business requirements and system functionality
- Coordinate and facilitate UAT sessions with end users and stakeholders, document defects/issues, track resolutions, and obtain business sign-off prior to production deployment
- Provide post-implementation support by troubleshooting issues, validating fixes, and ensuring successful adoption of new system functionality
- Develop user training materials, regression test suite, knowledge transfer documentation, and standard operating procedures (SOPs), and provide ongoing training and support to MassDOT staff
- Create dashboards, reports, and analytics to support operational monitoring, compliance tracking, and executive decision-making
- Assist with data quality initiatives, master data management, system governance, and continuous process improvement efforts
Required Qualifications
- Bachelor’s degree in information systems, Business Administration, Public Administration, or related field
- 7+ years of experience as a Business Analyst, preferably in government or public sector IT
- Hands-on experience with Salesforce (configuration, reporting, workflows)
- Strong understanding of business process analysis and documentation
- Experience working in Agile or hybrid project environments
- Excellent communication skills, especially with non-technical stakeholders
Preferred Qualifications
- Salesforce certifications (e.G., Administrator, Business Analyst)
- Experience with government systems, public sector data, or transportation-related services
- Familiarity with tools such as:
- ADO
- Jira
- Knowledge of integrations (APIs, middleware) and data governance practices
- Experience supporting accessibility compliance and public-facing applications
EEO Employer
LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.
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Staffing Leader of the Year Anju Abel
CEO, LanceSoft
LanceSoft is proud to announce that its Chief Executive Officer, Anju Abel, has been honored with the prestigious "Staffing Leader of the Year" award at the 2025 TIARA Staffing Awards US. The award recognizes her visionary leadership and significant contributions to improving staffing processes, employee engagement, and workforce outcomes.
Anju Abel's leadership has been instrumental in transforming LanceSoft's global staffing operations. Her focus on innovation, employee satisfaction, and client-centric delivery has led to higher retention rates, a motivated workforce, and enhanced operational efficiency.
"This award is a testament to the incredible team at LanceSoft and our unwavering commitment to redefining staffing solutions," said Anju Abel. "I'm honored to receive this recognition and proud of the impact we continue to make in the lives of our clients and talent worldwide."
The judging panel highlighted Anju's ability to consistently deliver outstanding client success stories, exceed expectations, and foster professional development within her team. Her active community involvement and dedication to advancing the staffing industry were also key factors in her selection.
TIARA Awards are known for celebrating excellence, innovation, and achievement in the talent acquisition sector, and this accolade places Anju among the top leaders reshaping the future of workforce solutions.