Search Jobs
Referral Representative
Posted: 07/29/2026
Job Number: 26-103223
Pay Rate: 16-18.35 USD/Hour
Job Description
Summary:
Handle all internal and external customer contact regarding Referral Testing. Receive, resolve and follow up with complex customer issues.
Act as a liaison between internal and external customers and Referral vendors.
Duties and Responsibilities
Retrieve, sort and process specimens for shipment to referral laboratories.
Ensure sample quality and accuracy. Identify problems with specimen types, missing information, incorrect temperature, quantity not sufficient, etc.
Prepare specimens and packages for shipment ensuring they are prepared according to IATA regulations.
Handle all customer inquiries regarding reporting of results, service failures, and other quality issues to provide customer satisfaction.
Report laboratory results using established protocols.
Perform investigations and provide resolution to complex Referral Testing issues.
Research test availability using established protocol for selecting a referral vendor.
Assist Client Services, Customers and Sales by effectively answering questions and responding to concerns in a timely manner.
Communicate all tests not performed [TNP's] and lab accidents to clients within 24 hours of notification. Document thoroughly;elevate issues of concern to supervisor.
Identify and escalate Reportable Quality incidents to supervisors.
Maintain work area in a safe, functional and sanitary condition.
Adhere to all established CLIA, HIPAA, OSHA and laboratory safety requirements.
Required to use (a) personal protective equipment, (b) engineering controls and/or (c) work practice controls as directed by management.
Other duties as assigned.
This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.
Required Work Experience:
Minimum one (1) to two (2) years clinical laboratory experience. Preferred Work Experience: Customer service and/or medical background preferred.
Physical and Mental Requirements:
The normal performance of duties may require lifting and carrying objects: Objects 1 to 10 pounds are lifted and carried frequently;objects 11 to 25 pounds are lifted and carried occasionally;objects 36 to 50 pounds are seldom lifted or carried and objects over 50 pounds are not to be lifted or carried without assistance.
Ability to stand and work at the bench for long periods of time.
Frequent walking and/or standing. Knowledge:
Basic understanding of the operations of Client Services and Specimen Processing.
Thorough understanding of Referral Testing.
Basic medical terminology applicable to clinical laboratory.
Skills:
Must be detail-oriented, have the ability to work independently, establish work priorities and to handle several tasks simultaneously for maximum department efficiency.
Demonstrate strong independent problem-solving skills.
Interpersonal skills necessary to deal courteously and effectively with supervisors, coworkers and clients.
Communication skills necessary to handle telephone inquiries from clients and vendors.
Ability to deal with patient and client information in a confidential manner.
Good data entry skills required.
Proficiency in Microsoft Office (Word, Excel and Outlook) and Laboratory Information Systems
Education Requirements:
High School Diploma or equivalent - REQUIRED
Work Environment:
Required to handle biological samples and potentially hazardous chemicals
Handle all internal and external customer contact regarding Referral Testing. Receive, resolve and follow up with complex customer issues.
Act as a liaison between internal and external customers and Referral vendors.
Duties and Responsibilities
Retrieve, sort and process specimens for shipment to referral laboratories.
Ensure sample quality and accuracy. Identify problems with specimen types, missing information, incorrect temperature, quantity not sufficient, etc.
Prepare specimens and packages for shipment ensuring they are prepared according to IATA regulations.
Handle all customer inquiries regarding reporting of results, service failures, and other quality issues to provide customer satisfaction.
Report laboratory results using established protocols.
Perform investigations and provide resolution to complex Referral Testing issues.
Research test availability using established protocol for selecting a referral vendor.
Assist Client Services, Customers and Sales by effectively answering questions and responding to concerns in a timely manner.
Communicate all tests not performed [TNP's] and lab accidents to clients within 24 hours of notification. Document thoroughly;elevate issues of concern to supervisor.
Identify and escalate Reportable Quality incidents to supervisors.
Maintain work area in a safe, functional and sanitary condition.
Adhere to all established CLIA, HIPAA, OSHA and laboratory safety requirements.
Required to use (a) personal protective equipment, (b) engineering controls and/or (c) work practice controls as directed by management.
Other duties as assigned.
This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.
Required Work Experience:
Minimum one (1) to two (2) years clinical laboratory experience. Preferred Work Experience: Customer service and/or medical background preferred.
Physical and Mental Requirements:
The normal performance of duties may require lifting and carrying objects: Objects 1 to 10 pounds are lifted and carried frequently;objects 11 to 25 pounds are lifted and carried occasionally;objects 36 to 50 pounds are seldom lifted or carried and objects over 50 pounds are not to be lifted or carried without assistance.
Ability to stand and work at the bench for long periods of time.
Frequent walking and/or standing. Knowledge:
Basic understanding of the operations of Client Services and Specimen Processing.
Thorough understanding of Referral Testing.
Basic medical terminology applicable to clinical laboratory.
Skills:
Must be detail-oriented, have the ability to work independently, establish work priorities and to handle several tasks simultaneously for maximum department efficiency.
Demonstrate strong independent problem-solving skills.
Interpersonal skills necessary to deal courteously and effectively with supervisors, coworkers and clients.
Communication skills necessary to handle telephone inquiries from clients and vendors.
Ability to deal with patient and client information in a confidential manner.
Good data entry skills required.
Proficiency in Microsoft Office (Word, Excel and Outlook) and Laboratory Information Systems
Education Requirements:
High School Diploma or equivalent - REQUIRED
Work Environment:
Required to handle biological samples and potentially hazardous chemicals
Meet Your Recruiter
Share This Job:
Related Jobs:
Login to save this search and get notified of similar positions.About Lewisville, TX
Take the first step towards landing your dream job in Lewisville, Texas! This vibrant city, located in the heart of the Dallas-Fort Worth metroplex, offers a dynamic mix of career opportunities and a high quality of life. Lewisville boasts a thriving economy, top-notch schools, and a diverse array of cultural attractions including the MCL Grand Theater, Lewisville Lake, and the charming Old Town Lewisville area. With close proximity to major highways, a variety of dining options ranging from authentic Tex-Mex to southern BBQ, and easy access to professional sports venues like AT&T Stadium and the American Airlines Center, Lewisville provides the perfect backdrop for advancing your career while enjoying everything this lively community has to offer. Explore our job listings now and discover the exciting possibilities that await you in Lewisville!
Staffing Leader of the Year Anju Abel
CEO, LanceSoft
LanceSoft is proud to announce that its Chief Executive Officer, Anju Abel, has been honored with the prestigious "Staffing Leader of the Year" award at the 2025 TIARA Staffing Awards US. The award recognizes her visionary leadership and significant contributions to improving staffing processes, employee engagement, and workforce outcomes.
Anju Abel's leadership has been instrumental in transforming LanceSoft's global staffing operations. Her focus on innovation, employee satisfaction, and client-centric delivery has led to higher retention rates, a motivated workforce, and enhanced operational efficiency.
"This award is a testament to the incredible team at LanceSoft and our unwavering commitment to redefining staffing solutions," said Anju Abel. "I'm honored to receive this recognition and proud of the impact we continue to make in the lives of our clients and talent worldwide."
The judging panel highlighted Anju's ability to consistently deliver outstanding client success stories, exceed expectations, and foster professional development within her team. Her active community involvement and dedication to advancing the staffing industry were also key factors in her selection.
TIARA Awards are known for celebrating excellence, innovation, and achievement in the talent acquisition sector, and this accolade places Anju among the top leaders reshaping the future of workforce solutions.