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Project Coordinator
Job Description
- Provisioning access to support the outbound call program
- Serving as a liaison between SHS, vendor and SO teams
- Lead meetings, such as, call calibrations, weekly touchpoints, performance meetings,
- Provide weekly performance reporting
- Ensure roster and schedules are aligned with expectations
- Coordinate training
- Call listening for accuracy and soft skills, making recommendations based on observations
- Work with business partner manager on coaching opportunities and alignment
- Monitor performance and request corrective action as appropriate
- Hybrid Role
- Project Management
- Call center experience
- Leadership and analytical experience with data / operations
- Excellent analytical, organizational, problem solving, verbal and written communication skills.
- Knowledge of project management tools and methodologies.
- Ability to work independently, within a team environment and with multiple priorities.
- Proficient in current industry standard PC applications and systems (e.G., Access, Excel and Word).
- Ability to develop, implement, and monitor policies, procedures, and customer service alerts.
- Support vendor in achieving performance management, KPIs and SLAs.
- Preferred Skills/Experience –Optional but preferred skills/experience. Include:
- Health care experience
- Three or more years experience in related field
Bachelors degree in related field required.
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Staffing Leader of the Year Anju Abel
CEO, LanceSoft
LanceSoft is proud to announce that its Chief Executive Officer, Anju Abel, has been honored with the prestigious "Staffing Leader of the Year" award at the 2025 TIARA Staffing Awards US. The award recognizes her visionary leadership and significant contributions to improving staffing processes, employee engagement, and workforce outcomes.
Anju Abel's leadership has been instrumental in transforming LanceSoft's global staffing operations. Her focus on innovation, employee satisfaction, and client-centric delivery has led to higher retention rates, a motivated workforce, and enhanced operational efficiency.
"This award is a testament to the incredible team at LanceSoft and our unwavering commitment to redefining staffing solutions," said Anju Abel. "I'm honored to receive this recognition and proud of the impact we continue to make in the lives of our clients and talent worldwide."
The judging panel highlighted Anju's ability to consistently deliver outstanding client success stories, exceed expectations, and foster professional development within her team. Her active community involvement and dedication to advancing the staffing industry were also key factors in her selection.
TIARA Awards are known for celebrating excellence, innovation, and achievement in the talent acquisition sector, and this accolade places Anju among the top leaders reshaping the future of workforce solutions.