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Production Support Analyst
Job Description
Seeking a Production Support Resource to support * Middleware Platform. The Menu Middleware Platform runs on Amazon Web Services and is a critical IT component providing data to multiple digital channels.
Production Support Job Responsibilities:
- Troubleshoot issues on various digital ordering channels such as Kiosk, Delivery, Digital Menu Boards and Point-of-Sale
- Monitor and troubleshoot Middleware Infrastructure (AWS) - (Monitor and troubleshoot issues in production using AWS, Lumigo, and Aurora MySQL RDS)
- Work with Data Management and QA/QE teams to support testing and launch of new * * menu items (Product changes, Limited Time Offerings, Market/Regional Item Tests)
- Work with Data Management and L1/L2 IT Support Teams to resolve escalated tickets affecting Production
- Work with Menu Middleware (MMW) Developers to support MMW releases
- Follow ** Change Management procedures
Qualifications / Skills:
- At least 6 months SQL experience with an emphasis on building queries, joining tables and running/creating stored procedures & templates (Required)
- AWS, Python, REST APIs, Bash scripting & PowerShell scripting - (Nice to Have)
- Strong verbal/written communication skills and ability to work with multiple stakeholders, both internal and external
- Proactive mindset with ability to build process & documentation
- Ability to prioritize and manage multiple tasks
- Diagnose problems and follow through to resolution
Location: Irvine, CA (Hybrid)
Compensation: $40.00 - $45.00 per hour on W2
Benefits:
At LanceSoft, full time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits:
• Four options of medical Insurance
• Dental and Vision Insurance
• 401k Contributions
• Critical Illness Insurance
• Voluntary Permanent Life Insurance
• Accident Insurance
• Other Employee Perks
About LanceSoft
LanceSoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias. We provide Global Workforce Solutions with a human touch
Equal Opportunity Statement:
LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.
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Staffing Leader of the Year Anju Abel
CEO, LanceSoft
LanceSoft is proud to announce that its Chief Executive Officer, Anju Abel, has been honored with the prestigious "Staffing Leader of the Year" award at the 2025 TIARA Staffing Awards US. The award recognizes her visionary leadership and significant contributions to improving staffing processes, employee engagement, and workforce outcomes.
Anju Abel's leadership has been instrumental in transforming LanceSoft's global staffing operations. Her focus on innovation, employee satisfaction, and client-centric delivery has led to higher retention rates, a motivated workforce, and enhanced operational efficiency.
"This award is a testament to the incredible team at LanceSoft and our unwavering commitment to redefining staffing solutions," said Anju Abel. "I'm honored to receive this recognition and proud of the impact we continue to make in the lives of our clients and talent worldwide."
The judging panel highlighted Anju's ability to consistently deliver outstanding client success stories, exceed expectations, and foster professional development within her team. Her active community involvement and dedication to advancing the staffing industry were also key factors in her selection.
TIARA Awards are known for celebrating excellence, innovation, and achievement in the talent acquisition sector, and this accolade places Anju among the top leaders reshaping the future of workforce solutions.