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Office Clerk I
Job Description
Position Title: Office Clerk I - CAD
Start Date: July 20th 2026 to 12/31/2026
Duration: Dec 31st 2026
Extension possible: yes
Conversion Possible: yes
Shift: 9 -5 –Monday –Friday
Work Location:
Remote, Onsite, or Hybrid: hybrid
Anchor Days (if applicable): Tuesday, Wednesday, Thursday
Address: CAN, Nova Scotia, Halifax
We are seeking a detail-oriented and customer-focused professional to handle sensitive billing and policy-related inquiries while ensuring a high level of customer satisfaction. The role involves providing clear and comprehensive verbal and written communication to internal business partners regarding inquiry resolutions, as well as identifying customer needs, clarifying information, and conducting thorough research to deliver accurate solutions or alternatives.
The successful candidate will be responsible for applying premium payments and deposits to policies, facilitating changes to payment modes, banking information, and pre-authorized payment arrangements. They will also process a variety of financial transactions including wire payments, refunds, suspense clearing, premium offsets, and chargebacks.
In addition, this role includes responding to general billing and policy change inquiries, performing detailed research and policy history reviews, and ensuring all work meets established quality standards and service-level expectations. The individual will be expected to consistently meet both individual and team performance targets related to quality and efficiency.
CANDIDATE PROFILE DETAILS:
Degree/Certifications Required:
High school diploma required;post-secondary education preferred (Business or Administration).
Years of Overall Experience:
1 years of office clerical or administrative experience.
Preferred Candidate Background:
Experience in financial services, insurance, or corporate administrative environments;familiarity with billing or data processing is an asset.
How will performance be measured:
Accuracy, productivity, turnaround time, adherence to SLAs, and quality of work.
Selling Points of Position (CVP):
Opportunity to work with a reputable organization
Stable work environment with growth potential
Strong team culture and structured processes
Exposure to financial and insurance operations
MUST-HAVE Hard Skills:
1.) Strong data entry and attention to detail
2.) Basic knowledge of billing or administrative processes
3.) Proficiency in MS Office (Excel, Word, Outlook)
4) Bilingual in French and English (required)
SOFT SKILLS:
1.) Strong organizational and time management skills
2.) Clear written and verbal communication
3.) Ability to work independently and in a team
NICE-TO-HAVE:
1.) Experience in insurance or financial services
2.) Knowledge of policy or billing systems
3.) Ability to handle high-volume administrative tasks
Interview process: Inperson –1 round –40 min
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