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Job Opportunity for Desktop Support Specialist role Located in Matthews, NC.
Posted: 04/30/2026
Job Number: 26-60925
Job Description
Below is the Job Details for your reference:
Role Desktop Support Specialist Location Matthews, NC Pay Range $45/Hr. On W2 (Without Benefits) Duration 12 months (contract to hire)
JOB DESCRIPTION:
- Seeking an Expert Specialist resource for an engagement to work with the Client Services Team.
- Client Services uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact.
- Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success.
- Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems.
- Communicates status of progress to the customer.
- Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system.
- Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems.
- Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.
- Installs and images new computers and loads appropriate software for customers. Deploys new business applications as needed.
- Installs local and network printers and other peripherals and configuration of same. Responsible for user data and migration of profiles as computers are replaced.
- Stays abreast of current technology in a changing environment. Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems.
- Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success.
- Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.).
- Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications.
- Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions.
Project Management –
- Ability to lead projects that require directing the work of others and with some latitude on actions or decisions.
- Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success.
- Provides status on project work to management.
- Develop and maintain appropriate documentation for all responsible areas
- This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for.
- This documentation is to be used by team members for operational standards of daily work.
- This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually.
System Security –
- It is the responsibility of all Technical Services Staff to be aware of DOT and ITS security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved.
- This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards.
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Login to save this search and get notified of similar positions.About Matthews, NC
Ready to kickstart your career in the vibrant area around Matthews, North Carolina? Nestled in the picturesque Mecklenburg County, this region offers job seekers a perfect blend of southern charm and modern growth opportunities. Imagine strolling through the historic streets of downtown Matthews, attending performances at the Blumenthal Performing Arts Center, or cheering on the Charlotte Hornets at the Spectrum Center. With easy access to outdoor adventures in the nearby McDowell Nature Preserve and delectable southern cuisine at local favorites like Mert's Heart & Soul, Matthews is a hidden gem for career growth and cultural experiences. Explore our job listings today and unlock your potential in this dynamic area!
Staffing Leader of the Year Anju Abel
CEO, LanceSoft
LanceSoft is proud to announce that its Chief Executive Officer, Anju Abel, has been honored with the prestigious "Staffing Leader of the Year" award at the 2025 TIARA Staffing Awards US. The award recognizes her visionary leadership and significant contributions to improving staffing processes, employee engagement, and workforce outcomes.
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The judging panel highlighted Anju's ability to consistently deliver outstanding client success stories, exceed expectations, and foster professional development within her team. Her active community involvement and dedication to advancing the staffing industry were also key factors in her selection.
TIARA Awards are known for celebrating excellence, innovation, and achievement in the talent acquisition sector, and this accolade places Anju among the top leaders reshaping the future of workforce solutions.