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On-Site Service Engineer AI Data Center
Job Description
The On-Site Service Engineer (OSE) provides hands-on, customer-facing support for enterprise data center and server environments, including next-generation AI platforms. This role focuses on maintaining system uptime, resolving complex hardware issues, and delivering high-quality on-site service. Prior AI experience is not required;strong data center and server fundamentals are essential.
Key Responsibilities:
On-Site Support & Maintenance:
- Provide on-site support for enterprise server and data center systems to ensure rapid issue resolution and minimal downtime.
- Perform hardware maintenance, including server builds, component swaps, replacements, and firmware updates.
- Execute both reactive and preventive maintenance activities following established procedures.
- Troubleshoot issues across hardware, firmware, and operating systems.
- Escalate complex issues as appropriate to ensure timely resolution.
- Collaborate with internal teams and on-site stakeholders during service events to ensure clear communication and resolution.
- Document work performed and contributed to shared knowledge bases and best practices.
- Participate in on-call rotations and provide extended coverage when required.
- Support evolving technologies, including AI-focused data center platforms.
Technical Skills:
- Experience supporting servers or data center hardware in field, enterprise, or customer-facing environments.
- Hands-on experience with server components, including CPUs, memory, power supplies, GPUs, and related hardware.
- Familiarity with Linux or similar operating systems.
- Strong troubleshooting and problem-solving abilities.
- Ability to work independently in on-site environments.
- Clear and professional communication skills.
- Willingness to learn and support emerging technologies, including AI platforms.
- 3–5+ years of experience in technical support, field service, or data center roles.
- Associate or Bachelor’s degree in IT or a related field, or equivalent experience.
- Vendor certifications are a plus, but not required.
- Ability to lift up to 50 lbs.
- Willingness to travel to sites and support flexible and on-call schedules.
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Staffing Leader of the Year Anju Abel
CEO, LanceSoft
LanceSoft is proud to announce that its Chief Executive Officer, Anju Abel, has been honored with the prestigious "Staffing Leader of the Year" award at the 2025 TIARA Staffing Awards US. The award recognizes her visionary leadership and significant contributions to improving staffing processes, employee engagement, and workforce outcomes.
Anju Abel's leadership has been instrumental in transforming LanceSoft's global staffing operations. Her focus on innovation, employee satisfaction, and client-centric delivery has led to higher retention rates, a motivated workforce, and enhanced operational efficiency.
"This award is a testament to the incredible team at LanceSoft and our unwavering commitment to redefining staffing solutions," said Anju Abel. "I'm honored to receive this recognition and proud of the impact we continue to make in the lives of our clients and talent worldwide."
The judging panel highlighted Anju's ability to consistently deliver outstanding client success stories, exceed expectations, and foster professional development within her team. Her active community involvement and dedication to advancing the staffing industry were also key factors in her selection.
TIARA Awards are known for celebrating excellence, innovation, and achievement in the talent acquisition sector, and this accolade places Anju among the top leaders reshaping the future of workforce solutions.