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Geek Street Technical Support 2
Job Description
WHAT YOU? LL BE DOING:?Providing first level triage and technical support to employees through tickets and in-person at the *** Geek Street support desk? Analyzing technician (peer) workflows to identify areas of improvement and optimization? Identifying technician workflows which do not have supporting process documentation? Assisting the IT team with system provisioning and device refresh/replacements.? Documentation writing? Physical and Virtual asset stockroom maintenance? Supporting IT project goals? Helping to set up devices or mobile accessories? Communicating status updates with internal clients? Ensuring that requests are being prioritized and closed in a timely manner? Working alongside a senior IT technician who can assist you with any escalations and can provide guidance to advance your knowledge of IT support? Learning and adhering to company policies and procedures regarding IT security and data privacy? Engage in knowledge-sharing sessions and training to enhance technical skills.
PREFFERED QUALIFICATIONS: Basic understanding of Windows troubleshooting? Android/iOS familiarity? Customer-oriented mindset? Ability to take clear notes to capture problems correctly? A general understanding of MacOS would be helpful but is not required. WHAT WOULD SET YOU APART:? PowerShell or command line (CLI) familiarity? CompTIA A+ certification? Familiarity with networking concepts (DNS, LAN, WAN)
WHO WE? RE LOOKING FOR:?Someone who can comfortably navigate a PC to perform basic troubleshooting? People who can patiently take the time to understand an issue in order to properly document it? Candidates who have an interest in technology and who work well in a customer-facing role? Good communication skills, both verbal and written, for assisting users and documenting issues? Ability to work in a team and learn from others? Patience and a customer-focused attitude to help non-technical users? Degrees related to technology such as Management Information Systems, Business Technology Management, or Information Technology, ideal but not required. Looking for 6+ years of experience.
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Staffing Leader of the Year Anju Abel
CEO, LanceSoft
LanceSoft is proud to announce that its Chief Executive Officer, Anju Abel, has been honored with the prestigious "Staffing Leader of the Year" award at the 2025 TIARA Staffing Awards US. The award recognizes her visionary leadership and significant contributions to improving staffing processes, employee engagement, and workforce outcomes.
Anju Abel's leadership has been instrumental in transforming LanceSoft's global staffing operations. Her focus on innovation, employee satisfaction, and client-centric delivery has led to higher retention rates, a motivated workforce, and enhanced operational efficiency.
"This award is a testament to the incredible team at LanceSoft and our unwavering commitment to redefining staffing solutions," said Anju Abel. "I'm honored to receive this recognition and proud of the impact we continue to make in the lives of our clients and talent worldwide."
The judging panel highlighted Anju's ability to consistently deliver outstanding client success stories, exceed expectations, and foster professional development within her team. Her active community involvement and dedication to advancing the staffing industry were also key factors in her selection.
TIARA Awards are known for celebrating excellence, innovation, and achievement in the talent acquisition sector, and this accolade places Anju among the top leaders reshaping the future of workforce solutions.