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GCB5I1 (GCC)-Customer Support Specialist 1
Posted: 06/16/2026
Job Number: 26-83316
Job Description
This job is with Encode, Inc a fully owned subsidiary of Lancesoft
Enter Job Description...
Labor Category: Aviall
Work Location: Chandler, AZ 50-997 Building 50-997
Position Comments: Onsite
•Shift Start Time: 8: 00AM
•Shift End Time: 5: 00PM
Job Description: Position Summary:
Under direct supervision, performs a variety of clerical duties of a routine and recurring nature including skilled typing, filing, data entry, and preparation of standard forms. Helps and supports sales/program team in achieving sales goals. Responds to customer inquiries for spare parts requirements and coordinates delivery problem resolution. Assists in the collection and processing of supplier and/or customer data and/or information regarding delivery of spare parts, kits and provisioning products or services.
Essential Job Duties and Responsibilities:
Enters document data (e.G., order entry, quotes, etc.) into computer and types of various forms and documents and reviews customer purchase orders to assess order requirements.
Collaborates with sales staff to monitor active purchase orders and ensures order meet requirements and OTD and reviews customer order books and follow-up on actions required.
Proofreads paperwork with computer for part number and for accuracy.
Adheres to record keeping processes and distributes incoming faxes and mail, operates all office machines, and takes incoming calls and handles them in a professional manner.
Basic Qualifications (Required Skills and Experience)
1-2 years of related work experience
Ability to read, write, and speak English fluently.
Clerical practices, office procedures, automated equipment, computers, and math
Customer Service Experience
Microsoft Office (i.E., MS Excel, MS Word)
Ability to enter large volume of orders in the system.
Ability to work in a fast-paced environment.
Experience working with an International Trade team.
Preferred Qualifications (Desired Skills/Experience)
2-4 years of related work experience
Education: associate degree –Business Management or related field of study.
Onsite
•Shift Start Time: 8: 00AM
•Shift End Time: 5: 00PM
Additional Information
Full Time / Part Time / On Call: Full time
Does this position require a U.S person for purposes of Export Compliance?: Yes
Safety Sensitive?: Not Required - Non-Safety Sensitive Position
Does this position require local citizenship for the candidate?: Yes
Work Onsite?: Onsite
Is Hiring Manager Open to Supplier Contact?: No
Preferred Contact Information:
At Encode, we believe that our employees are our greatest asset, and we are committed to fostering a supportive and inclusive work environment. We offer a comprehensive benefits package that includes health insurance, retirement plans, and generous paid time off. Our flexible work arrangements and emphasis on work-life balance ensure that our employees can achieve their professional goals while maintaining a healthy personal life. Additionally, we provide opportunities for continuous learning and career advancement, including professional development programs and access to cutting-edge technologies.
As a cleared facility, we have a particular need for individuals with active Secret or Top Secret clearances. Your expertise and security clearance would be invaluable in supporting our mission-critical projects and ensuring the highest standards of security and compliance.
We would love to discuss how your experience and skills align with our needs and explore potential opportunities with Encode. If you are interested in learning more, please reply to this email with your updated resume and a convenient time for a brief conversation.
Thank you for considering this opportunity. We look forward to the possibility of working together and contributing to your professional journey.
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Ready to jumpstart your career in the vibrant job market of Chandler, Arizona? Nestled in the heart of the picturesque Sonoran Desert, Chandler blends a thriving economy with a laid-back Southwestern charm. Boasting a robust tech sector, diverse culinary scene, and a range of outdoor recreational activities, Chandler offers an ideal blend of work and play. Home to iconic landmarks like the Chandler Center for the Arts, Tumbleweed Park, and the annual Ostrich Festival, this bustling city provides a dynamic backdrop for professional growth. Explore our job listings today and uncover the exciting career opportunities waiting for you in Chandler!
Staffing Leader of the Year Anju Abel
CEO, LanceSoft
LanceSoft is proud to announce that its Chief Executive Officer, Anju Abel, has been honored with the prestigious "Staffing Leader of the Year" award at the 2025 TIARA Staffing Awards US. The award recognizes her visionary leadership and significant contributions to improving staffing processes, employee engagement, and workforce outcomes.
Anju Abel's leadership has been instrumental in transforming LanceSoft's global staffing operations. Her focus on innovation, employee satisfaction, and client-centric delivery has led to higher retention rates, a motivated workforce, and enhanced operational efficiency.
"This award is a testament to the incredible team at LanceSoft and our unwavering commitment to redefining staffing solutions," said Anju Abel. "I'm honored to receive this recognition and proud of the impact we continue to make in the lives of our clients and talent worldwide."
The judging panel highlighted Anju's ability to consistently deliver outstanding client success stories, exceed expectations, and foster professional development within her team. Her active community involvement and dedication to advancing the staffing industry were also key factors in her selection.
TIARA Awards are known for celebrating excellence, innovation, and achievement in the talent acquisition sector, and this accolade places Anju among the top leaders reshaping the future of workforce solutions.