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Field Engineer 3
Job Description
Installs, repairs, and provides technical maintenance for product and component hardware and software, mainly on customer premises. Ensures systems operate as designed and are maintained and/or upgraded per requirements. Works collaboratively with technical colleagues to ensure customers receive timely, effective, and seamless service. Schedules services, completes all required administration, and works with customers to ensure satisfaction with service delivery and understanding of product functionality.
Key Responsibilities:
- Provides the full range of Field Engineering support for an assigned base of large/complex clients.
- Takes complete ownership of onsite service activity.
- Performs advanced-level maintenance on all products, including low-complexity installation activities.
- Provides technical feedback on equipment, systems, and processes to improve overall service delivery.
- Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
- Identifies and resolves systemic issues within the team.
- Proactively supports the needs of other team members, providing technical assistance and expertise.
- Contributes to improved client services metrics, reporting, and documentation.
- Monitors technical and process issues, proactively informing the manager and/or team of improvement recommendations.
Key Qualifications:
- High School Diploma or GED required
- May require technical certification or an associate degree
- Generally, 2-4 years’experience in the area of responsibility
Key Responsibilities:
- As a Field/Computer Technician, you will be assigned service requests to repair Laptops and Desktops in the metro area.
- Your assignments will include repair activities such as replacing hard drives, motherboards, and keyboards.
- You may also perform whole unit swaps, repair, or replace PC peripherals.
- Must have reliable transportation as this role services the metro and surrounding areas.
- Close service tickets in real time in the Client Call Management system using Company provide phone.
Key Qualifications:
- 1+ Years of hands-on experience with laptop and desktop break-fix
- Computer-building background experience preferred
- General knowledge of laptop/desktop hardware and software, including basic knowledge of Microsoft applications
- Ability to resolve basic / non-complex problems as directed
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Staffing Leader of the Year Anju Abel
CEO, LanceSoft
LanceSoft is proud to announce that its Chief Executive Officer, Anju Abel, has been honored with the prestigious "Staffing Leader of the Year" award at the 2025 TIARA Staffing Awards US. The award recognizes her visionary leadership and significant contributions to improving staffing processes, employee engagement, and workforce outcomes.
Anju Abel's leadership has been instrumental in transforming LanceSoft's global staffing operations. Her focus on innovation, employee satisfaction, and client-centric delivery has led to higher retention rates, a motivated workforce, and enhanced operational efficiency.
"This award is a testament to the incredible team at LanceSoft and our unwavering commitment to redefining staffing solutions," said Anju Abel. "I'm honored to receive this recognition and proud of the impact we continue to make in the lives of our clients and talent worldwide."
The judging panel highlighted Anju's ability to consistently deliver outstanding client success stories, exceed expectations, and foster professional development within her team. Her active community involvement and dedication to advancing the staffing industry were also key factors in her selection.
TIARA Awards are known for celebrating excellence, innovation, and achievement in the talent acquisition sector, and this accolade places Anju among the top leaders reshaping the future of workforce solutions.