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Desktop Support Engineer (On-Site)
Job Description
Location: Holly Ridge, LA 71269
Job Description:
End-User & Hardware Support
- Provide onsite support for desktops/laptops, peripherals, hardware replacements, and office IT equipment.
- Install, configure, and troubleshoot operating systems, applications, and security tools for both local and remote users.
- Diagnose and resolve issues affecting PC performance, network connectivity, and workstation hardware/software.
- Install, configure, and maintain printers and multifunction devices.
- Support video conferencing systems (Zoom, Teams, WebEx, Polycom, etc.) for meetings and corporate broadcasts.
- Perform first-level troubleshooting on switches, routers, firewalls, and wireless access points.
- Rack/stack network equipment, patch cables, and assist with physical connectivity checks.
- Provide remote hands support for server and network teams (cabling, racking, hardware checks).
- Interpret network topology diagrams to support racking, patching, troubleshooting, and proper labeling.
- Manage incident tickets using ServiceNow—create, update, and close tickets with accurate documentation.
- Partner with vendors for onsite technical services, equipment repairs, and software/hardware support.
- Maintain accurate asset records for all onsite IT equipment.
- Ensure compliance with corporate technology and security policies.
What You Bring
Education & Experience
- Degree or technical training in Information Technology (or related field) with 5–7 years of hands on support experience in a networked, customer-facing environment.
- Certifications such as A+, Microsoft, or ITIL are a plus.
- Confident working independently in a fast-paced onsite environment supporting diverse user groups.
- Strong time-management skills with the ability to prioritize and multitask.
- Excellent interpersonal, verbal, and written communication skills.
- Self-driven, detail oriented, and committed to exceptional service.
- Hands-on experience with Windows 10/11, system settings, networking, and device management.
- Proficiency with Microsoft 365 apps—Outlook, Word, Excel.
- Familiarity with VPN technologies (Cisco AnyConnect or similar).
- Experience with Entra ID, Intune, MDM, Active Directory (password resets, user management).
- Strong understanding of networking concepts: TCP/IP, DHCP, DNS, switches, routers, firewalls, VPNs, Wi-Fi.
- Experience with WebEx audio/video systems.
- Comfortable working with physical data center equipment (rack/stack, patching).
Tools You Know
- Must Have: Remote support tools, ticketing systems (ServiceNow preferred), VPN technologies, and endpoint security.
- Good to Have: Bomgar, asset management tools, disk encryption, Citrix Workspace, imaging tools (ManageEngine Endpoint Central), Cisco AMP/Umbrella, CrowdStrike Falcon.
Supervisory Responsibilities
- This role has no direct reports.
Meet Your Recruiter
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Staffing Leader of the Year Anju Abel
CEO, LanceSoft
LanceSoft is proud to announce that its Chief Executive Officer, Anju Abel, has been honored with the prestigious "Staffing Leader of the Year" award at the 2025 TIARA Staffing Awards US. The award recognizes her visionary leadership and significant contributions to improving staffing processes, employee engagement, and workforce outcomes.
Anju Abel's leadership has been instrumental in transforming LanceSoft's global staffing operations. Her focus on innovation, employee satisfaction, and client-centric delivery has led to higher retention rates, a motivated workforce, and enhanced operational efficiency.
"This award is a testament to the incredible team at LanceSoft and our unwavering commitment to redefining staffing solutions," said Anju Abel. "I'm honored to receive this recognition and proud of the impact we continue to make in the lives of our clients and talent worldwide."
The judging panel highlighted Anju's ability to consistently deliver outstanding client success stories, exceed expectations, and foster professional development within her team. Her active community involvement and dedication to advancing the staffing industry were also key factors in her selection.
TIARA Awards are known for celebrating excellence, innovation, and achievement in the talent acquisition sector, and this accolade places Anju among the top leaders reshaping the future of workforce solutions.