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Design Analyst
Job Description
Location: Hutto. TX
Top Skill Sets:
•#1 Good customer service skills (on the phone with customers, having tough conversations often each day)
•External customers & internal business units
•Quick learners with solid computers (Microsoft tools & proprietary systems)
•Open to certain call representative candidates who are strong in reporting, can handle themselves in high-volume and high-stress conversations, and able to do repetitive work
Job Description:
•Supports the development of strategies that lead to the long-term viability and profitability of the design and project management work group through enhanced process improvement practices.
•Supports cross-functional initiatives and/or teams to maximize the efficiency of programs and processes end-to-end.
•Will need to manage projects as assigned, which could include simultaneous demands for needed data and analysis.
•Workload will need to be prioritized to ensure that assignments are completed in a timely manner .
Experience Requirements:
•1-2 years of successful performance in a Performance Management or Data Analysis role, utilizing process improvement methodology
•Proven customer service and communication skills
•Proven team-building and organizational skills
•Lean Six Sigma training (Preferred)
Skill Requirements:
•Interpersonal skills and ability to translate complex issues into clear and concise concepts through verbal and written communication and presentation abilities
•Ability to possess a working knowledge of Client's operating environment, specifically in regard to the surrounding work group
•Beginner to intermediate application skills in SharePoint, Microsoft Word, Excel, Access and PowerPoint is desired
•Ability to learn internal Client computer programs, used for work scheduling and reporting, dispatching, and completing tickets, etc.
Example of Job Duties includes:
•Investigate & complete all MobileTC/WaAM tickets for respective area and direct calls, emails, etc. To appropriate designer, if needed
•Communicate with operations on reject orders if clarification is needed
•Send customers load sheets & receive load sheets
•Review load sheet for accuracy and send back to customer, if not filled out completely
•Set up project in Oracle Maximo
•Assign load sheet to Project Manager based on workload and area
•Create job packet for Project Manager (print out sketch of work area in Oracle Maximo)
•Track load sheet assignments and dates (possibly Excel spreadsheet and/or SharePoint)
•Track project statuses
•Provide workload data to Supervisor upon request
•Main workflow source: Service orders/ MobileTC tickets, office walk ins, emails, phone calls, and WaAM tools
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Staffing Leader of the Year Anju Abel
CEO, LanceSoft
LanceSoft is proud to announce that its Chief Executive Officer, Anju Abel, has been honored with the prestigious "Staffing Leader of the Year" award at the 2025 TIARA Staffing Awards US. The award recognizes her visionary leadership and significant contributions to improving staffing processes, employee engagement, and workforce outcomes.
Anju Abel's leadership has been instrumental in transforming LanceSoft's global staffing operations. Her focus on innovation, employee satisfaction, and client-centric delivery has led to higher retention rates, a motivated workforce, and enhanced operational efficiency.
"This award is a testament to the incredible team at LanceSoft and our unwavering commitment to redefining staffing solutions," said Anju Abel. "I'm honored to receive this recognition and proud of the impact we continue to make in the lives of our clients and talent worldwide."
The judging panel highlighted Anju's ability to consistently deliver outstanding client success stories, exceed expectations, and foster professional development within her team. Her active community involvement and dedication to advancing the staffing industry were also key factors in her selection.
TIARA Awards are known for celebrating excellence, innovation, and achievement in the talent acquisition sector, and this accolade places Anju among the top leaders reshaping the future of workforce solutions.