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Customer Support Representative-II
Job Description
Job title: Customer Support Representative-II
Payrate: $23- $24/hr. On W2 (All Inclusive)
Remote (RE, USA, CT, NYC METRO)
Schedule: Wed - Sun, 40 hours a week (weekend availability is 100% required). EST hours/time zone
Duration: 4+ Months
Description
- You will support hourly and daily quality management and support across our Corporate and Catering programs - a growing space within Client.
- You will execute and provide feedback on standard operating procedures, master internal tools, and interact with customers, merchants, and Dashers on a regular basis.
- Your work will be critical to Emerging Categories operations as you work to detect fulfillment challenges before they become widespread and persistent.
- You will be an active contributor to helping launch new pilot initiatives, as we test and build this business.
Preferred Qualifications:
- excellent verbal communication
- attention to detail
- ability to adapt to changing contexts
- last-hour logistics or delivery customer service experience
Nice to have:
- experience with Slack
- bilingual in Spanish
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Staffing Leader of the Year Anju Abel
CEO, LanceSoft
LanceSoft is proud to announce that its Chief Executive Officer, Anju Abel, has been honored with the prestigious "Staffing Leader of the Year" award at the 2025 TIARA Staffing Awards US. The award recognizes her visionary leadership and significant contributions to improving staffing processes, employee engagement, and workforce outcomes.
Anju Abel's leadership has been instrumental in transforming LanceSoft's global staffing operations. Her focus on innovation, employee satisfaction, and client-centric delivery has led to higher retention rates, a motivated workforce, and enhanced operational efficiency.
"This award is a testament to the incredible team at LanceSoft and our unwavering commitment to redefining staffing solutions," said Anju Abel. "I'm honored to receive this recognition and proud of the impact we continue to make in the lives of our clients and talent worldwide."
The judging panel highlighted Anju's ability to consistently deliver outstanding client success stories, exceed expectations, and foster professional development within her team. Her active community involvement and dedication to advancing the staffing industry were also key factors in her selection.
TIARA Awards are known for celebrating excellence, innovation, and achievement in the talent acquisition sector, and this accolade places Anju among the top leaders reshaping the future of workforce solutions.