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Customer Solutions Project Analyst
Job Description
Job Title: Customer Solutions Project Analyst
Location: White Plains, NY
Duration: 12 months
Pay Rate: $35.00 - $38.00/hr.
Hybrid: 3 days’work from office and 2 days’work from home
Work Schedule: Monday through Friday 7.5-hour workday with 0.5-hour unpaid lunch, paid for time worked only.
Project Overview
The Customer Solutions Project Analyst will primarily be responsible for supporting the day-to-day operations of the Streetlight Maintenance Program.
The Project Analyst will work closely with Company local government customers and contracted maintenance vendors to ensure streetlight outages and maintenance issues are properly identified, repaired, documented, and billed in accordance with applicable customer agreements and vendor contracts.
The Project Analyst may also support data analytics, process improvement opportunities, and development of dashboards and other visual aids as needed and as bandwidth allows.
Job Functions & Responsibilities
•Operate multiple web-based street lighting maintenance databases of all customer LED street lighting systems being maintained.
•Monitor street lighting systems and work management platform to ensure streetlight issues are repaired and logged appropriately.
•Manage contracts and invoices for customers and vendors.
•Generate customer repair estimates, update customer reports on outages, repairs, and emergency response events.
•Identify, develop, and implement process improvements to enhance efficiency, reduce cost, and streamline workflows.
•Support the Business Development and Project Implementation teams by attending board meetings and hosting educational informational workshops/webinars for customers.
•Regularly attend and facilitate project kickoff meetings and project closeout meetings to transition the customer from the implementation phase to the maintenance phase of the project.
•Flag and escalate customer concerns, maintenance delays, or other issues. Propose and obtain buy-in on options to resolve issues and communicate options to customers.
•Identify and pursue process improvement opportunities, such as opportunities for automation or streamlining.
Skills
•Strong project management skills are required. Ability to effectively coordinate with customers and vendors to meet contractual obligations.
•Strong customer relationship skills required. Streetlights are a health and safety issue and the Candidate must be able to handle occasional emergency calls from customers.
•Excellent time management and organizational skills. Ability to adapt to shifting priorities, demands and timelines to meet objectives and deadlines.
•Strong written and verbal communication skills, and an ability to learn new systems and technologies. Ability to clearly communicate programs, offerings, and processes to internal and external stakeholders.
•Strong data analytic skills and methodologies to extract insights, identify trends, and support data-driven decision making.
•Ability to think strategically, to proactively understand customer needs, and to provide solutions to overcome obstacles.
•Proficiency in Microsoft Office including Word, Excel and PowerPoint.
Preferred but not required:
•Experience utilizing automation tools and AI-Driven solutions to optimize workflows and enhance operational efficiency is preferred
•Energy services, energy efficiency, and/or utility knowledge and experience is preferred.
•Experience working with municipalities is preferred.
Education & Certifications
4-year degree is required. Bachelor’s degree in engineering, business administration or related discipline or equivalent experience is preferred.
Location: White Plains, NY
Duration: 12 months
Pay Rate: $35.00 - $38.00/hr.
Hybrid: 3 days’work from office and 2 days’work from home
Work Schedule: Monday through Friday 7.5-hour workday with 0.5-hour unpaid lunch, paid for time worked only.
Project Overview
The Customer Solutions Project Analyst will primarily be responsible for supporting the day-to-day operations of the Streetlight Maintenance Program.
The Project Analyst will work closely with Company local government customers and contracted maintenance vendors to ensure streetlight outages and maintenance issues are properly identified, repaired, documented, and billed in accordance with applicable customer agreements and vendor contracts.
The Project Analyst may also support data analytics, process improvement opportunities, and development of dashboards and other visual aids as needed and as bandwidth allows.
Job Functions & Responsibilities
•Operate multiple web-based street lighting maintenance databases of all customer LED street lighting systems being maintained.
•Monitor street lighting systems and work management platform to ensure streetlight issues are repaired and logged appropriately.
•Manage contracts and invoices for customers and vendors.
•Generate customer repair estimates, update customer reports on outages, repairs, and emergency response events.
•Identify, develop, and implement process improvements to enhance efficiency, reduce cost, and streamline workflows.
•Support the Business Development and Project Implementation teams by attending board meetings and hosting educational informational workshops/webinars for customers.
•Regularly attend and facilitate project kickoff meetings and project closeout meetings to transition the customer from the implementation phase to the maintenance phase of the project.
•Flag and escalate customer concerns, maintenance delays, or other issues. Propose and obtain buy-in on options to resolve issues and communicate options to customers.
•Identify and pursue process improvement opportunities, such as opportunities for automation or streamlining.
Skills
•Strong project management skills are required. Ability to effectively coordinate with customers and vendors to meet contractual obligations.
•Strong customer relationship skills required. Streetlights are a health and safety issue and the Candidate must be able to handle occasional emergency calls from customers.
•Excellent time management and organizational skills. Ability to adapt to shifting priorities, demands and timelines to meet objectives and deadlines.
•Strong written and verbal communication skills, and an ability to learn new systems and technologies. Ability to clearly communicate programs, offerings, and processes to internal and external stakeholders.
•Strong data analytic skills and methodologies to extract insights, identify trends, and support data-driven decision making.
•Ability to think strategically, to proactively understand customer needs, and to provide solutions to overcome obstacles.
•Proficiency in Microsoft Office including Word, Excel and PowerPoint.
Preferred but not required:
•Experience utilizing automation tools and AI-Driven solutions to optimize workflows and enhance operational efficiency is preferred
•Energy services, energy efficiency, and/or utility knowledge and experience is preferred.
•Experience working with municipalities is preferred.
Education & Certifications
4-year degree is required. Bachelor’s degree in engineering, business administration or related discipline or equivalent experience is preferred.
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