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Customer Service Representative
Job Description
Duration: 12 Months
Pay range: $20.00 - $23.00 Hourly
Full remote but needs to be in US and is willing to work EST hours.
Job Description:
•Execute and manage order processing transactions accurately, in a timely manner from order entry to delivery commitment to customers.
•Responds effectively and efficiently to internal and external inquiries across multiple channels, ranging from orders, product availability, pricing, delivery, billing, and other forms of documentation
•Handle customer order inquiries and engage with relevant stakeholders to resolve issues in a timely manner.
•Accounts & backlogs management, proactively communicate changes/delays and suggest alternative options whenever possible to mitigate escalation due to shipping delays.
•Prompt coordination with logistics team for timely pick up & delivery.
•Liaise with manufacturing facilities & 3rd party vendors as necessary
•Work with Finance on Accounts Receivable, Accounts Payable issues & follow up when needed.
•Participate in order management process improvement when needed.
•Responsible to meet all operational KPI and SLA.
•Ensure all documentation and order processes are in line with corporate guidelines and compliance
•Reports preparation on regular basis.
•Perform other duties/projects as assigned.
Education - High School Diploma or some College
Experience- Prefer 1 year of experience in Customer Service and order processing (handling end to end transactions in Quote to Bill).
Knowledge, Skills, Abilities
•Candidate must be service oriented, able to work under pressure with excellent phone, email etiquette skills and able to handle difficult customers.
•Experience in ERP, SFDC & MS Office preferred.
•Excellent communications skills
Employee Benefits:
At LanceSoft, full time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits:
- Four options of medical Insurance
- Dental and Vision Insurance
- 401k Contributions
- Critical Illness Insurance
- Voluntary Permanent Life Insurance
- Accident Insurance
- Other Employee Perks
LanceSoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias. We provide Global Workforce Solutions with a human touch.
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Staffing Leader of the Year Anju Abel
CEO, LanceSoft
LanceSoft is proud to announce that its Chief Executive Officer, Anju Abel, has been honored with the prestigious "Staffing Leader of the Year" award at the 2025 TIARA Staffing Awards US. The award recognizes her visionary leadership and significant contributions to improving staffing processes, employee engagement, and workforce outcomes.
Anju Abel's leadership has been instrumental in transforming LanceSoft's global staffing operations. Her focus on innovation, employee satisfaction, and client-centric delivery has led to higher retention rates, a motivated workforce, and enhanced operational efficiency.
"This award is a testament to the incredible team at LanceSoft and our unwavering commitment to redefining staffing solutions," said Anju Abel. "I'm honored to receive this recognition and proud of the impact we continue to make in the lives of our clients and talent worldwide."
The judging panel highlighted Anju's ability to consistently deliver outstanding client success stories, exceed expectations, and foster professional development within her team. Her active community involvement and dedication to advancing the staffing industry were also key factors in her selection.
TIARA Awards are known for celebrating excellence, innovation, and achievement in the talent acquisition sector, and this accolade places Anju among the top leaders reshaping the future of workforce solutions.