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Customer Service Representative
Job Description
Rotation (8am-6pm est)
8am - 5pm est
8am - 4: 30 est
9am - 6pm est
This section focuses on the main purpose of the job in one to four sentences. Serves as primary contact for customer inquiries, order processing, and coordinating customer service needs with other functions as required (such as with product availability issues). Serves as customer contact (by telephone or fax) regarding such matters as ordering, scheduling, and shipping. This section contains a list of five to eight primary responsibilities of this role that account for 5% or more of the work. The incumbent will perform other duties assigned. 1. Responds to telephones, fax, and web product and service orders, obtains usage and inputs sales order data and/or product service calls into order fulfillment system. 2. Resolves routine and some non-routine customer questions, complaints, and requests. 3. Investigates problems related to shipment of products, credits, and new orders. 4. Through the ordering process obtains information on the amount, type, and stock on hand. May also expedite orders, and initiate action to replenish stock. 5. May setup new accounts, maintain other records, prepare required reports.
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Staffing Leader of the Year Anju Abel
CEO, LanceSoft
LanceSoft is proud to announce that its Chief Executive Officer, Anju Abel, has been honored with the prestigious "Staffing Leader of the Year" award at the 2025 TIARA Staffing Awards US. The award recognizes her visionary leadership and significant contributions to improving staffing processes, employee engagement, and workforce outcomes.
Anju Abel's leadership has been instrumental in transforming LanceSoft's global staffing operations. Her focus on innovation, employee satisfaction, and client-centric delivery has led to higher retention rates, a motivated workforce, and enhanced operational efficiency.
"This award is a testament to the incredible team at LanceSoft and our unwavering commitment to redefining staffing solutions," said Anju Abel. "I'm honored to receive this recognition and proud of the impact we continue to make in the lives of our clients and talent worldwide."
The judging panel highlighted Anju's ability to consistently deliver outstanding client success stories, exceed expectations, and foster professional development within her team. Her active community involvement and dedication to advancing the staffing industry were also key factors in her selection.
TIARA Awards are known for celebrating excellence, innovation, and achievement in the talent acquisition sector, and this accolade places Anju among the top leaders reshaping the future of workforce solutions.