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Customer Service Admin - Collections
Job Description
Location: Colorado Springs, CO 80907
Duration: 12+ months
Pay Rate: $15.00 to $18.00/hr.
Duties:
- Communicate with customers regarding their account status and make subsequent collection of payments.
- Interface with finance business stakeholders to ensure correct payment application, reconciliation and compliance requirements are met.
- Tracking Government billing and working parallelly with CSR and web billing team to upload invoices in various Government portals like WAWF, MPO, IPP etc.
- In WAWF check whether receiving reports is available in WAWF by Tram Tran are Inspected/Accepted in WAWF by the DCMA Inspector and are waiting for Invoicing in WAWF.
- Coordinating with Government customers.
- Resolving disputes.
- Responsible for Lockbox and Check deposits and work on lockbox rejections and correspondence.
- Responsible for customer refunds, adjustments.
- Obtain necessary supporting documents from customers to ensure finance requirements are met.
- Be a communication linkage with the order management team and escalations to the Sales Manager and credit department and other departments for effective resolutions.
- Provide quality comments for invoice/accounts in their portfolio with regular follow-up per the Collection Action Path
- Coordinate with finance stake holders to complete internal, external audit and help to handle audit letters from customers.
- Communicate with bank to resolve payment processes such as cheques, letter of credit, guarantees etc.
- Be the report lead and help to provide analysis, solution, and help to ensure the report result met.
- Able to Solves/help the team to solve complex problems which might impact payment, including local tax, LC, invoice, customs clearance, foreign exchange, etc.
- Participate in cross functions projects and initiate new ideas/projects for process improvements.
- This role is part of the Client Credit and Collections Organization.
- Acts as the first point of contact for any escalation regarding Collection Issues and escalations.
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Staffing Leader of the Year Anju Abel
CEO, LanceSoft
LanceSoft is proud to announce that its Chief Executive Officer, Anju Abel, has been honored with the prestigious "Staffing Leader of the Year" award at the 2025 TIARA Staffing Awards US. The award recognizes her visionary leadership and significant contributions to improving staffing processes, employee engagement, and workforce outcomes.
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The judging panel highlighted Anju's ability to consistently deliver outstanding client success stories, exceed expectations, and foster professional development within her team. Her active community involvement and dedication to advancing the staffing industry were also key factors in her selection.
TIARA Awards are known for celebrating excellence, innovation, and achievement in the talent acquisition sector, and this accolade places Anju among the top leaders reshaping the future of workforce solutions.