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Customer Engineer
Job Description
The Field Service Technician is responsible for troubleshooting, servicing, maintaining, and repairing ATM equipment at customer locations. This position involves performing maintenance and component replacement at the module level, managing parts inventory, documenting service activities, and ensuring customer issues are resolved according to established service agreements. Training will be provided for candidates with little or no prior industry experience.
Key Responsibilities:
- Perform minor maintenance, repairs, and component replacement at the module level.
- Maintain parts inventory and associated records.
- Provide status updates throughout the repair process.
- Diagnose issues using information provided in service calls and equipment error logs.
- Maintain ownership of customer issues through resolution in accordance with service level agreements.
- Follow established security and safety procedures while working on ATM equipment and at financial institutions.
- Complete required training and certification programs.
- Accurately document service calls, activities, and required reports.
- Organize and prioritize workload effectively.
- Escalate issues appropriately when necessary.
- Apply established procedures and resolve routine task-related issues using sound judgment and manual skills.
- Ability to bend, squat, walk, stand, and sit for extended periods.
- Ability to travel within the assigned service area as required.
- Ability to carry and lift tools and parts weighing up to 50 pounds.
- Work assignments may be scheduled daily or dispatched on a call-by-call basis.
- Ability to work rotating shifts, including evenings, nights, weekends, and holidays as needed.
- High School Diploma or equivalent.
- 0–1 years of related experience.
- Reliable transportation.
- Android smartphone capable of receiving work orders and accessing support documentation.
- Basic hand tools, including Phillips and flathead screwdrivers (tools are not provided).
- Ability to work a flexible schedule, including nights, weekends, overtime, on-call rotations, and varying shifts.
- High level of personal integrity and ability to work independently with minimal supervision.
- Basic electrical and mechanical aptitude and knowledge.
- Strong problem-solving skills and ability to learn new skills quickly.
- Ability to perform effectively in a fast-paced environment and under pressure.
- Associate degree preferred.
- Previous experience servicing ATM equipment or similar electromechanical devices is preferred.
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Staffing Leader of the Year Anju Abel
CEO, LanceSoft
LanceSoft is proud to announce that its Chief Executive Officer, Anju Abel, has been honored with the prestigious "Staffing Leader of the Year" award at the 2025 TIARA Staffing Awards US. The award recognizes her visionary leadership and significant contributions to improving staffing processes, employee engagement, and workforce outcomes.
Anju Abel's leadership has been instrumental in transforming LanceSoft's global staffing operations. Her focus on innovation, employee satisfaction, and client-centric delivery has led to higher retention rates, a motivated workforce, and enhanced operational efficiency.
"This award is a testament to the incredible team at LanceSoft and our unwavering commitment to redefining staffing solutions," said Anju Abel. "I'm honored to receive this recognition and proud of the impact we continue to make in the lives of our clients and talent worldwide."
The judging panel highlighted Anju's ability to consistently deliver outstanding client success stories, exceed expectations, and foster professional development within her team. Her active community involvement and dedication to advancing the staffing industry were also key factors in her selection.
TIARA Awards are known for celebrating excellence, innovation, and achievement in the talent acquisition sector, and this accolade places Anju among the top leaders reshaping the future of workforce solutions.