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Credit Risk Specialist
Job Description
Duration: 3 months contract with possible extension
Pay Range: $24 - 26.80/hour on w2
Note: 9 AM - 5 PM local time zone after training is completed. Training hours are from 9 AM - 5 PM PST
Description:
- Effectively solve customer inquiries via email using a CRM tool
- Understand escalation paths to effectively triage a seller’s needs based on where they are in the cycle of their loan in order to mitigate risk
- Answer customer questions regarding business documents or current loan information
- Maintain or exceed established service level agreements and guidelines for timely resolution of queued transactions to minimize potential revenue losses
- Identify, document and follow up with cross functional teams on product bugs and features
- Advocate for our seller community by identifying trends in issues and suggesting improvements to processes, policies and products
- Collaborate with members of other teams to root out answers and be a resource to teammates to provide the best possible experience to our sellers
- Participate in ongoing training to maintain current knowledge of BSA/AML and perform BSA/AML duties as required by job function.
- Effectively work in a remote or distributed work environment and collaborate with team members over Slack and video conferencing.
- 100% Remote
- 1-3 years of professional experience with either a financial institution or payment provider preferred - must have
- Enjoy working in a fast-paced and rapidly changing start-up environment with the ability to quickly adapt to new situations and think on your feet
- Experience in direct customer facing roles - Must Have
- Interest in implementing feedback and dedicated to the improvement of your skills and work
- Flexibility to adapt and able to manage multiple assignments while working independently - Must Have
- Strong organizational, analytical, written and verbal communication skills
- Superb attention to detail - Must Have
- Excellent time-management skills - Must Have
- A desire to help people and improve the customer experience
- A passion for Square and customers engaging with Square products
- Strong Internet research, Google Docs and overall PC skills;SQL experience a plus
- MacBook user preferred
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Staffing Leader of the Year Anju Abel
CEO, LanceSoft
LanceSoft is proud to announce that its Chief Executive Officer, Anju Abel, has been honored with the prestigious "Staffing Leader of the Year" award at the 2025 TIARA Staffing Awards US. The award recognizes her visionary leadership and significant contributions to improving staffing processes, employee engagement, and workforce outcomes.
Anju Abel's leadership has been instrumental in transforming LanceSoft's global staffing operations. Her focus on innovation, employee satisfaction, and client-centric delivery has led to higher retention rates, a motivated workforce, and enhanced operational efficiency.
"This award is a testament to the incredible team at LanceSoft and our unwavering commitment to redefining staffing solutions," said Anju Abel. "I'm honored to receive this recognition and proud of the impact we continue to make in the lives of our clients and talent worldwide."
The judging panel highlighted Anju's ability to consistently deliver outstanding client success stories, exceed expectations, and foster professional development within her team. Her active community involvement and dedication to advancing the staffing industry were also key factors in her selection.
TIARA Awards are known for celebrating excellence, innovation, and achievement in the talent acquisition sector, and this accolade places Anju among the top leaders reshaping the future of workforce solutions.