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Kansas City, MO 64108

Posted: 06/15/2026 Industry: Administrative/ Clerical Job Number: 26-82584 Pay Rate: 20-22.23 USD/Hour

Job Description

Contract Role | Connect Ambassador/ Customer Service in Kansas City MO
Pay Range: $20 - 22.23/hour on w2
Onsite: 1710 Paseo Blvd, Kansas City, MO 64108
18 months contract with possible extension
Job Description:
The Connect Ambassador will support efforts to serve and educate customers at ** Connect. The position involves, but is not limited to, greeting customers as first point of contact, and based on the customers needs, will answer questions and coordinate traffic flow so customers can self-serve or speak with a Connect Specialist. The Ambassador will be exposed to the facility's mission, goals, and daily operations through opportunities to support the department and attend staff meetings, programs and events, and to collaborate with team members from other departments. The Ambassador will help with event preparation and clean-up, as well as provide support to internal and external stakeholders as required for special events. The Ambassador should expect to gain knowledge of *** business practices and industry trends, learn the skills associated with being an active team member including thought-generation and effective discussion, and how to successfully interact with customers and community partners.

Duties and Responsibilities:
(major “buckets”listed with average percentage of time spent on each “bucket”over the course of a year)

Responsibility 1 –Help create a positive customer experience through customer engagement and providing support to *** Connect staff
Approximately 65% of time spent on average over a one-year period
Greet customers and assess needs (20%)
Effectively answer basic questions (20%)
Manage human traffic flow within the space (15%)
Assist customers with payments.
Collaborate with the facility team on escalation-types and resolutions (15%)
Other duties as assigned to support customer service needs (15%)
Responsibility 2 –Help enhance effectiveness of community engagement by supporting the team in community outreach endeavours
Approximately 35% of time spent on average over a one-year period
Provide assistance in event preparation and tear-down, with both internal and external stakeholders (20%)
Assist the team as required during extended outage situations (10%)
Help with the development of workshops/seminars for community and customer groups (25%)
Assist with opening/closing of the facility on daily basis, ensuring systems shutdown and facility is secured (20%)
Assist with gathering data on effectiveness of community events as it relates to growing community partnerships and/or customer feedback (25%)
Provide customer education around **** portfolio of Energy Efficiency products and services in addition to processing enrollments for these programs when applicable.

Skills, Knowledge and Abilities:

Solid communication and customer service skills
Self-starter
Outgoing and personable
Organized with attention to detail
Able to work well in a fast-paced environment
Good judgment
Knowledge of MS Office Suite
Works well in team environment
Professional demeanour
Flexible and adaptable –assignments, priorities, work hours/shift and obligations
Spanish bilingual skills are an added advantage

Education and Experience Requirements:

Position requires no less than high school diploma + Minimum 1-year experience working in customer services field;preferably in face-to-face service capacity.
Demonstrated experience in working in fast-paced environment.
Proficiency in working with Microsoft Office Suite

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About Kansas City, MO

Ready to take the next step in your career? Explore exciting job opportunities in the vibrant city of Kansas City, Missouri, where endless growth possibilities await! Known for its thriving arts scene, including the Nelson-Atkins Museum of Art and the Kauffman Center for the Performing Arts, along with its iconic BBQ cuisine, such as Gates BBQ and Joe's Kansas City, this area offers a unique blend of culture and charm. Cheer on the Kansas City Chiefs or Kansas City Royals at Arrowhead Stadium or Kauffman Stadium, or enjoy outdoor activities at the beautiful Loose Park or along the scenic Missouri River. Discover why Kansas City, MO is the perfect place to advance your career and experience a rich and dynamic lifestyle.