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Customer Support Representative
Job Description
Job Title: Customer Support Representative –Level I
Location: Toledo, OH
Duration: 4 Months
Pay Rate: $18/hr
Shift Timings: 8: 00 AM –6: 00 PM, (Hybrid: Tue–Thu in-office, Mon & Fri remote)
Job Description:
- Customer Support Representative to be the first point of contact for customer inquiries regarding products and warranties.
- This role handles calls, emails, and web inquiries, providing accurate, professional, and timely assistance.
- The position includes hybrid work after a ~4-week in-office training. Key responsibilities include:
- Answering customer calls, emails, and chats.
- Guiding customers on product information, warranty claims, and website navigation.
- Recording relevant information in company systems.
- Promoting products and programs to customers.
- Following up with customers as needed to ensure satisfaction.
- High School Diploma or equivalent (Associates/Bachelor’s preferred)
- 1–3 years customer service experience;call center experience preferred
- Strong verbal and written communication skills
- Proficiency in MS Office (Outlook, Word, Excel)
- Ability to multitask, problem-solve, and work in a fast-paced environment
- Must have reliable internet for remote work
- 4 weeks instructor-led training in office (Mon–Fri)
- Hybrid schedule after training: Tue–Thu in-office, Mon & Fri remote
- Flexible hours within the 8am–6pm window;overtime possible
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Staffing Leader of the Year Anju Abel
CEO, LanceSoft
LanceSoft is proud to announce that its Chief Executive Officer, Anju Abel, has been honored with the prestigious "Staffing Leader of the Year" award at the 2025 TIARA Staffing Awards US. The award recognizes her visionary leadership and significant contributions to improving staffing processes, employee engagement, and workforce outcomes.
Anju Abel's leadership has been instrumental in transforming LanceSoft's global staffing operations. Her focus on innovation, employee satisfaction, and client-centric delivery has led to higher retention rates, a motivated workforce, and enhanced operational efficiency.
"This award is a testament to the incredible team at LanceSoft and our unwavering commitment to redefining staffing solutions," said Anju Abel. "I'm honored to receive this recognition and proud of the impact we continue to make in the lives of our clients and talent worldwide."
The judging panel highlighted Anju's ability to consistently deliver outstanding client success stories, exceed expectations, and foster professional development within her team. Her active community involvement and dedication to advancing the staffing industry were also key factors in her selection.
TIARA Awards are known for celebrating excellence, innovation, and achievement in the talent acquisition sector, and this accolade places Anju among the top leaders reshaping the future of workforce solutions.