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Customer Support Representative
Job Description
Customer Support Representative
Toledo Ohio 43659
Shift: 8.00am -6.00pm (Hybrid)
Pay Rate: $18.00/hour - $20.00/Hour
Description
- This is a full-time position (approximately 8 hours a day) between the hours of 8am-6pm, Monday through Friday.
- Opportunities exist to work overtime based on business need.
- Schedules will fluctuate within this time frame based on business demand. Qualified candidates must be flexible and available to work slightly varied schedules.
- This role operates as a hybrid schedule.
- The expectations are Tuesday, Wednesday and Thursdays will be in office and Monday and Friday are remote.
- Must have reliable internet and will supply equipment to complete successful work from home environment.
Essential Job Functions
- Provide quality service to internal and external customers.
- Answer calls, emails, and web chats from customers via the 1-800-GET-PINK hotline.
- Handle product, warranty, and general service inquiries in a courteous and professional manner.
- Provide customers with clear, step-by-step instructions on website navigation and claim submissions.
- Document of customer information and interaction details
- Recommend programs/products to enhance customer satisfaction and brand loyalty.
- Must be Bilingual (English and Spanish)
- Comfortable using internet-based tools and systems.
Experience
- Building materials experience desirable
- 1-3 years prior customer service experience
- Prior experience working in a team environment
- Demonstrated ability to work independently
Knowledge, skills & abilities
- Strong oral and written communication skills
- Proficient typing skills
- General business acumen
- Proficient working knowledge of the MS Office Suite including Outlook, Word, and Excel
- Capable of quickly and accurately identifying customer needs, solving problems systematically, using sound business judgment, and following through on commitments
- Strong team building, customer service, planning and organizing skills
- High attention to detail with the ability to handle multiple priorities
- Ability to excel in a fast paced and ever-changing work environment
- Ensures personal accountability
- Quickly learns and adapts to change
- Inquisitive and curious
Minimum qualifications:
- High School diploma or equivalent (associate or bachelor’s Degree preferred)
- At least one year’s work experience in a customer-facing environment
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Staffing Leader of the Year Anju Abel
CEO, LanceSoft
LanceSoft is proud to announce that its Chief Executive Officer, Anju Abel, has been honored with the prestigious "Staffing Leader of the Year" award at the 2025 TIARA Staffing Awards US. The award recognizes her visionary leadership and significant contributions to improving staffing processes, employee engagement, and workforce outcomes.
Anju Abel's leadership has been instrumental in transforming LanceSoft's global staffing operations. Her focus on innovation, employee satisfaction, and client-centric delivery has led to higher retention rates, a motivated workforce, and enhanced operational efficiency.
"This award is a testament to the incredible team at LanceSoft and our unwavering commitment to redefining staffing solutions," said Anju Abel. "I'm honored to receive this recognition and proud of the impact we continue to make in the lives of our clients and talent worldwide."
The judging panel highlighted Anju's ability to consistently deliver outstanding client success stories, exceed expectations, and foster professional development within her team. Her active community involvement and dedication to advancing the staffing industry were also key factors in her selection.
TIARA Awards are known for celebrating excellence, innovation, and achievement in the talent acquisition sector, and this accolade places Anju among the top leaders reshaping the future of workforce solutions.