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Associate Customer Service Rep II
Job Description
Duration: 12+months
Pay Range: $19.70/hr
Location: Remote
Project Overview:
- Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards.
- The Entry level Customer Service Representative will perform many of the same duties as the experienced level but will have more direct supervision and oversight.
- The Entry level will typically only receive and/or place telephone calls that are basic and routine as they gain experience with the company's products and services.
- Solve simple customer problems and analyze customer service needs for communication to service and technical departments.
- Frequently reports to the Customer Service Manager.
- May respond to e-mail inquiries.
- Customer service is the primary function but may include minimal selling or promotion of products or services.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Requires ability to navigate a computerized data entry system or other relevant applications.
- Handles customer service inquiries and problems via the telephone and records consistent problem areas
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Requires limited knowledge of the organization, products, and/or services.
- Associates or Bachelor’s Degree required.
- 3-5 years related experience in manufacturing setting
Skills and Knowledge:
- Good comprehension of the English language, both written and verbal.
- Basic computer skills.
- Great intrapersonal skills
- Great communication skills
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Staffing Leader of the Year Anju Abel
CEO, LanceSoft
LanceSoft is proud to announce that its Chief Executive Officer, Anju Abel, has been honored with the prestigious "Staffing Leader of the Year" award at the 2025 TIARA Staffing Awards US. The award recognizes her visionary leadership and significant contributions to improving staffing processes, employee engagement, and workforce outcomes.
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The judging panel highlighted Anju's ability to consistently deliver outstanding client success stories, exceed expectations, and foster professional development within her team. Her active community involvement and dedication to advancing the staffing industry were also key factors in her selection.
TIARA Awards are known for celebrating excellence, innovation, and achievement in the talent acquisition sector, and this accolade places Anju among the top leaders reshaping the future of workforce solutions.