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Business Data Analyst - ENT
Job Description
Job Duration: 12+ months contract
Est. Pay Range: $21.50/hr on w2
Work Type: Onsite
Shift: Monday - Friday, 8am-5pm
Position Summary:
- The Warranty Administrator is a Customer Service technician working under general supervision.
- In this role, the Administrator responds to customer inquiries related to product registration, warranty claim status, and warranty coverage details.
- The position is also responsible for maintaining accurate records of customer interactions, including inquiries, complaints, comments, and resolutions.
- Additionally, the Administrator supports onboarding and training activities and assists in triaging workflow for technical and business support team members.
Key Responsibilities:
- Resolve inbound calls and cases addressing customer inquiries efficiently while ensuring a positive customer experience.
- Provide high-quality support to Carrier’s Distributor Network, dealers, and end-users.
- Document customer interactions in the appropriate systems and maintain accurate, up-to-date records.
- Follow call flow guidance and established processes while adapting communication to individual customer needs.
- Supply customers with accurate warranty information.
- Assist in navigating warranty processes using organizational and product knowledge to provide helpful and accurate guidance.
- Conduct timely follow up and processing of warranty cases/claims, ensuring clear communication and adherence to operational standards.
- Deliver correct and timely information regarding Carrier products, policies, and procedures.
- Meet individual and team performance goals, including call handling time, quality scores, and customer satisfaction metrics.
- Escalate advanced or unresolved issues to senior team members or management as needed.
- Participate in training and development to expand product knowledge and improve service capabilities.
- Collaborate with peers and cross-functional teams to provide effective solutions to customer challenges.
- Assist in creating, reviewing, and updating Standard Work Instructions (SWIs) and other operational documentation.
Minimum Qualifications:
- High school diploma or equivalent required
- 1 Year relevant work experience
- Proficiency with systems such as Service Bench, Salesforce, and SAP.
- Strong verbal and written communication skills with the ability to interact effectively across departments and customer groups.
- Demonstrated analytical ability to interpret customer data and identify trends.
- Skilled in process improvement methodologies (Lean, Six Sigma, Kaizen).
- Strong ability to collaborate, prioritize, and manage multiple tasks in a fast paced environment.
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Staffing Leader of the Year Anju Abel
CEO, LanceSoft
LanceSoft is proud to announce that its Chief Executive Officer, Anju Abel, has been honored with the prestigious "Staffing Leader of the Year" award at the 2025 TIARA Staffing Awards US. The award recognizes her visionary leadership and significant contributions to improving staffing processes, employee engagement, and workforce outcomes.
Anju Abel's leadership has been instrumental in transforming LanceSoft's global staffing operations. Her focus on innovation, employee satisfaction, and client-centric delivery has led to higher retention rates, a motivated workforce, and enhanced operational efficiency.
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The judging panel highlighted Anju's ability to consistently deliver outstanding client success stories, exceed expectations, and foster professional development within her team. Her active community involvement and dedication to advancing the staffing industry were also key factors in her selection.
TIARA Awards are known for celebrating excellence, innovation, and achievement in the talent acquisition sector, and this accolade places Anju among the top leaders reshaping the future of workforce solutions.