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Business Analyst - IT - 3
Job Description
Hybrid –2 days in office
Contract Duration: 6 months
Possibility of extension: Yes (Based on business need)
Possibility of conversion to FTE: Possibly (Based on business need)
Schedule Hours: 9am-5pm Monday-Friday;standard 37.5 hrs/week
Story Behind the Need
Business group: Global Technology Enterprise Platforms (GTEP)
Project: This project aims to provide a centralized platform using the ServiceNow Service Request workflow for internal application development teams to manage and store records of Application Security Assessment/Approval, which could be further integrated with other Enterprise processes such as OR, TRA, Release Management, Change management, Checkmarx, BlackDuck, Synk/Probely, NowSecure, Bitbucket and Jira.
Reason: Additional support
Team size: ~50
Candidate Value Proposition:
We’re offering an opportunity for a Business Analyst to play a key role in a high impact, fast moving project that directly shapes business outcomes. As part of this team, the BA will join a collaborative environment where their insights, requirements expertise, and process mindset will directly influence solution design and delivery.
Candidate Requirements/Must Have Skills:
1. Proven experience (5+ years) as a Business Systems Analyst, Product Owner, or similar role
2. 3+ years of hands-on technical working experience on ServiceNow platform including IT
3. 3+ years of Experience with business process modeling, requirements documentation, and system design.
4. CSA certified system administration is must have
5. Strong experience working in agile/Lean or hybrid environment collaborating in all stages of the software development lifecycle (SDLC).
Nice-To-Have Skills:
•In-depth knowledge of ITIL foundation and Application Security Assessment workflow.
•Experience with system integration and data analysis is a plus.
•Previous experience with ServiceNow Service Catalogue module is highly preferred
•Experience with DevOps practices, including CI/CD pipelines and automation tools. (Config ServiceNOW WF.)
•Project Management knowledge to work with large & complex project teams
•Senior Business Analysis Certification ®| IIBA®
Soft Skills Required:
•Ability to manage multiple tasks and prioritize effectively in a fast-paced, dynamic environment.
•Excellent communication and interpersonal skills, with the ability to work collaboratively in cross-functional teams.
•Strong analytical and problem-solving skills, with attention to detail.
Education:
•Post-secondary education in Computer Science, Information Systems, Business Administration, or a related field (or equivalent work experience).
Best VS. Average Candidate: The ideal candidate will have strong experience with ServiceNow platform. Previous experience with Service Catologue is highly preferred.
Candidate Review & Selection
2 rounds of video interviews
- 1st round: BA lead –45 mins- virtual (cameras on) - Technical assessment and situational questions based on previous experience
- 2nd round: HM and Project team –30 mins –virtual (cameras on) - Situational and Behavioural fit interview
Hiring Manager’s availability to interview: ASAP
***NOTE: *** will review any requests for accommodations put forward by Suppliers***
Contract Duration: 6 months
Possibility of extension: Yes (Based on business need)
Possibility of conversion to FTE: Possibly (Based on business need)
Schedule Hours: 9am-5pm Monday-Friday;standard 37.5 hrs/week
Story Behind the Need
Business group: Global Technology Enterprise Platforms (GTEP)
Project: This project aims to provide a centralized platform using the ServiceNow Service Request workflow for internal application development teams to manage and store records of Application Security Assessment/Approval, which could be further integrated with other Enterprise processes such as OR, TRA, Release Management, Change management, Checkmarx, BlackDuck, Synk/Probely, NowSecure, Bitbucket and Jira.
Reason: Additional support
Team size: ~50
Candidate Value Proposition:
We’re offering an opportunity for a Business Analyst to play a key role in a high impact, fast moving project that directly shapes business outcomes. As part of this team, the BA will join a collaborative environment where their insights, requirements expertise, and process mindset will directly influence solution design and delivery.
Candidate Requirements/Must Have Skills:
1. Proven experience (5+ years) as a Business Systems Analyst, Product Owner, or similar role
2. 3+ years of hands-on technical working experience on ServiceNow platform including IT
3. 3+ years of Experience with business process modeling, requirements documentation, and system design.
4. CSA certified system administration is must have
5. Strong experience working in agile/Lean or hybrid environment collaborating in all stages of the software development lifecycle (SDLC).
Nice-To-Have Skills:
•In-depth knowledge of ITIL foundation and Application Security Assessment workflow.
•Experience with system integration and data analysis is a plus.
•Previous experience with ServiceNow Service Catalogue module is highly preferred
•Experience with DevOps practices, including CI/CD pipelines and automation tools. (Config ServiceNOW WF.)
•Project Management knowledge to work with large & complex project teams
•Senior Business Analysis Certification ®| IIBA®
Soft Skills Required:
•Ability to manage multiple tasks and prioritize effectively in a fast-paced, dynamic environment.
•Excellent communication and interpersonal skills, with the ability to work collaboratively in cross-functional teams.
•Strong analytical and problem-solving skills, with attention to detail.
Education:
•Post-secondary education in Computer Science, Information Systems, Business Administration, or a related field (or equivalent work experience).
Best VS. Average Candidate: The ideal candidate will have strong experience with ServiceNow platform. Previous experience with Service Catologue is highly preferred.
Candidate Review & Selection
2 rounds of video interviews
- 1st round: BA lead –45 mins- virtual (cameras on) - Technical assessment and situational questions based on previous experience
- 2nd round: HM and Project team –30 mins –virtual (cameras on) - Situational and Behavioural fit interview
Hiring Manager’s availability to interview: ASAP
***NOTE: *** will review any requests for accommodations put forward by Suppliers***
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Staffing Leader of the Year Anju Abel
CEO, LanceSoft
LanceSoft is proud to announce that its Chief Executive Officer, Anju Abel, has been honored with the prestigious "Staffing Leader of the Year" award at the 2025 TIARA Staffing Awards US. The award recognizes her visionary leadership and significant contributions to improving staffing processes, employee engagement, and workforce outcomes.
Anju Abel's leadership has been instrumental in transforming LanceSoft's global staffing operations. Her focus on innovation, employee satisfaction, and client-centric delivery has led to higher retention rates, a motivated workforce, and enhanced operational efficiency.
"This award is a testament to the incredible team at LanceSoft and our unwavering commitment to redefining staffing solutions," said Anju Abel. "I'm honored to receive this recognition and proud of the impact we continue to make in the lives of our clients and talent worldwide."
The judging panel highlighted Anju's ability to consistently deliver outstanding client success stories, exceed expectations, and foster professional development within her team. Her active community involvement and dedication to advancing the staffing industry were also key factors in her selection.
TIARA Awards are known for celebrating excellence, innovation, and achievement in the talent acquisition sector, and this accolade places Anju among the top leaders reshaping the future of workforce solutions.