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Assisted Operations - NOC Technician (Annapolis Junction, MD)
Job Description
Work Schedule
- Shift Options:
- Sunday –Thursday or Tuesday –Saturday
- Shift Timings:
- Day Shift: 6: 00 AM –2: 00 PM
- Swing Shift: 2: 00 PM –10: 00 PM
- Midnight Shift: 10: 00 PM –6: 00 AM
- Hybrid work model with onsite presence required twice weekly
- Shift-based operations in a 24/7 network environment
- Fast-paced, SLA-driven telecom operations setting
- High collaboration with network engineering and field teams
- Monitor and manage network alarms across telecom systems
- Perform fault isolation and support repair activities
- Understand alarm impacts on network performance and service delivery
- Identify and escalate network, environmental, and infrastructure events
- Notify on-shift or on-call supervisors of critical incidents
- Create, update, and close tickets in appropriate systems
- Track and manage repair activities
- Coordinate with field teams to resolve outages and impairments
- Provide support during critical or catastrophic network events
- Assist Tier III teams with incident response and resolution
- Continuously monitor network performance and alarms
- Ensure all alarms and tickets are actively managed
- Maintain shift logs and provide shift handover updates
- Complete assigned projects within defined timelines
- Support operational improvements and special initiatives
- Accountability: Maintain punctuality, accurate time reporting, and proper time-off management
- Professional Conduct: Demonstrate professionalism with peers, leadership, and customers
- Initiative: Work independently with minimal supervision and support additional shifts when required
- Teamwork: Collaborate effectively and resolve minor conflicts independently
- Communication: Clearly communicate via verbal, email, and messaging platforms
- Flexibility: Support special projects and responsibilities beyond standard duties
- Experience in Network Operations Center (NOC) or telecom support environments
- Strong understanding of network alarms and fault management processes
- Experience with ticketing systems and incident management workflows
- Ability to work flexible shifts, including nights and weekends
- Strong analytical and troubleshooting skills
- Excellent communication and coordination abilities
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Staffing Leader of the Year Anju Abel
CEO, LanceSoft
LanceSoft is proud to announce that its Chief Executive Officer, Anju Abel, has been honored with the prestigious "Staffing Leader of the Year" award at the 2025 TIARA Staffing Awards US. The award recognizes her visionary leadership and significant contributions to improving staffing processes, employee engagement, and workforce outcomes.
Anju Abel's leadership has been instrumental in transforming LanceSoft's global staffing operations. Her focus on innovation, employee satisfaction, and client-centric delivery has led to higher retention rates, a motivated workforce, and enhanced operational efficiency.
"This award is a testament to the incredible team at LanceSoft and our unwavering commitment to redefining staffing solutions," said Anju Abel. "I'm honored to receive this recognition and proud of the impact we continue to make in the lives of our clients and talent worldwide."
The judging panel highlighted Anju's ability to consistently deliver outstanding client success stories, exceed expectations, and foster professional development within her team. Her active community involvement and dedication to advancing the staffing industry were also key factors in her selection.
TIARA Awards are known for celebrating excellence, innovation, and achievement in the talent acquisition sector, and this accolade places Anju among the top leaders reshaping the future of workforce solutions.