Search Jobs
A/V Operations Technician
Job Description
Contract Role | A/V Operations Technician in San Francisco, CA
Duration: 12 months contract with possible extension
Pay range: $30 - 45/hour on w2
Job Description:
Position Summary:
The A/V Operations Technician is responsible for delivering reliable, high-quality audio-visual support across conference rooms, client and business facing Zoom accounts. This role serves as a key operational resource for daily A/V service delivery, including incident response, A/V system maintenance, Zoom environment support, and room readiness. The A/V Operations Technician will also be responsible for software packaging/deployment support, primarily for Zoom clients across Windows and macOS, and serve as a liaison between A/V Operations, Engineering, and broader GTS teams.
Key Responsibilities:
Conferencing & Room Support-
Incident Response, Ticketing & Service Management-
Qualifications Required:
Duration: 12 months contract with possible extension
Pay range: $30 - 45/hour on w2
Job Description:
Position Summary:
The A/V Operations Technician is responsible for delivering reliable, high-quality audio-visual support across conference rooms, client and business facing Zoom accounts. This role serves as a key operational resource for daily A/V service delivery, including incident response, A/V system maintenance, Zoom environment support, and room readiness. The A/V Operations Technician will also be responsible for software packaging/deployment support, primarily for Zoom clients across Windows and macOS, and serve as a liaison between A/V Operations, Engineering, and broader GTS teams.
Key Responsibilities:
Conferencing & Room Support-
- Provide daily operational support for conference rooms, studios, Zoom Rooms, and collaboration technologies.
- Troubleshoot and resolve incidents across devices, DSPs, CPU’s, cameras, microphones, and displays.
- Perform fleet-wide room certification and readiness checks.
Incident Response, Ticketing & Service Management-
- Manage, triage, and resolve A/V incidents and requests through the corporate ITSM (ServiceNow or Jira).
- Maintain strong ticket hygiene: timely updates, root-cause notes, detailed resolution steps, and proper closure.
- Monitor SLA performance, escalate when necessary, and help ensure consistent service delivery.
- Track patterns and recurring issues to identify opportunities for continuous improvement.
- Package, test, and validate Zoom client deployments for both Windows (MSI/EXE) and macOS (.Pkg/.Dmg) platforms.
- Maintain and update Zoom deployment configurations (auto-update flags, SSO parameters, device management controls).
- Collaborate with the End User Engineering (EUE) teams to deliver enterprise-wide deployments via tools such as Intune, Jamf, SCCM, or other MDM/endpoint tools.
- Partner with engineering to evaluate new Zoom versions, patches, or features for compatibility before release.
- Maintain documentation and release notes for internal tech teams and support staff.
- Execute scheduled PMs, firmware updates, cleanliness checks, DSP tuning, and conference room inspections.
- Support equipment refresh cycles, decommissions, and new installations.
- Maintain accurate inventory of A/V equipment and spares.
- Create and maintain SOPs, troubleshooting guides, diagrams, knowledge base articles.
- Document system configurations and update asset data after changes.
- Provide weekly metrics and insights to the Senior A/V Operations Engineer on incident trends and system health.
- Assist with small-to-medium system installations, rack work, cabling, labeling, patching, and QA testing.
- Support provisioning processes, including test plans, endpoint validation
- Work closely with the Engineering, Networking, Workplace Experience, and Facilities teams to support integrated A/V deployments.
- Partner with engineering teams on Zoom client releases, new room designs, firmware validation, and feature rollouts.
- Assist integration team with deliveries and vendor support as needed.
- Provide structured feedback to engineering about system ***s, recurring issues, or opportunities for automation.
Qualifications Required:
- 3–5 years of experience in corporate A/V, Zoom support, or a related technical field.
- Hands-on expertise with conferencing technologies (Zoom/Teams), DSPs, and control systems.
- Experience troubleshooting Windows/macOS AV/Zoom applications.
- Practical experience packaging and deploying software using enterprise endpoint tools (Intune, Jamf, SCCM, etc.).
- Strong understanding of A/V signal flow, acoustic principles, IP networking fundamentals, and Zoom environments.
- Excellent documentation, communication, and customer service skills.
- Experience with broadcast technologies, encoders, NDI/SRT workflows, or advanced production tools.
- Familiarity with automation or scripting (e.G., Zoom admin APIs, PowerShell, Python, or Lua for Q-SYS).
- Ability to run powershell commands and run jamf related prompts.
Meet Your Recruiter
Share This Job:
Related Jobs:
Login to save this search and get notified of similar positions.About San Francisco, CA
Ready to take your career to new heights? Explore job opportunities around the bustling city of San Francisco, California. Known for its vibrant tech scene, picturesque views of the Golden Gate Bridge, diverse culinary offerings like the famous clam chowder in sourdough bread bowls at Fisherman's Wharf, and the artistic vibe of the iconic street art at Clarion Alley. Work-life balance flourishes with easy access to outdoor adventures like hiking in Muir Woods, catching a Giants game at Oracle Park, or browsing through the exhibits at the San Francisco Museum of Modern Art. Join us in San Francisco and discover the endless possibilities this innovative and charming city has to offer.
Staffing Leader of the Year Anju Abel
CEO, LanceSoft
LanceSoft is proud to announce that its Chief Executive Officer, Anju Abel, has been honored with the prestigious "Staffing Leader of the Year" award at the 2025 TIARA Staffing Awards US. The award recognizes her visionary leadership and significant contributions to improving staffing processes, employee engagement, and workforce outcomes.
Anju Abel's leadership has been instrumental in transforming LanceSoft's global staffing operations. Her focus on innovation, employee satisfaction, and client-centric delivery has led to higher retention rates, a motivated workforce, and enhanced operational efficiency.
"This award is a testament to the incredible team at LanceSoft and our unwavering commitment to redefining staffing solutions," said Anju Abel. "I'm honored to receive this recognition and proud of the impact we continue to make in the lives of our clients and talent worldwide."
The judging panel highlighted Anju's ability to consistently deliver outstanding client success stories, exceed expectations, and foster professional development within her team. Her active community involvement and dedication to advancing the staffing industry were also key factors in her selection.
TIARA Awards are known for celebrating excellence, innovation, and achievement in the talent acquisition sector, and this accolade places Anju among the top leaders reshaping the future of workforce solutions.